Jo Mercer is a proudly Australian operated women's' footwear retailer operating within the domestic market for over 20 years.
Our reputation as market leaders has been built on our premium fashion range of footwear and accessories, supported by an exceptional customer experience both in store and online.
We are looking for a part-time "can do" person with a bubbly personality and a "what's next" attitude to join our Customer Service team based in the office at South Yarra (quick walk from South Yarra station, or trams). This is a team of 2, so we're looking for someone who can get along easily with others, can flex up when the Full-time Customer Service Administrator is away ill or on annual leave - weekdays only.
Who are you?
You love variety for you thrive on multitaskingYou're confident on the phone when challenged by difficult customersYou have previous experience handling customers either in-store or onlineIt would be advantageous if you're computer savvy, especially with Excel, and knowledge of Retail Express (REX) and Zendesk would be advantageousGreat integrity with a willingness to help Your specific responsibilities will include: First point of contact for our customer service phone and email queries This is an office based role Processing refunds and exchanges promptlyTracking of undelivered customer ordersLiaising with stores to support enquiries Process any stock transfers to be dispatched back to the stores and manage stock integrity Manage international orders and enquiries Able to work 3 full days per week (days can be negotiated) with the ability to flex up when required Why work for us?
A competitive remuneration packageCompany bonus schemeGenerous staff discount for you plus a family & friends discountA genuine, open and collaborative working environmentOnline purchasing discounts via our HR Platform Employment Hero Early access to your pay Free pair of shoes upon commencement then again with new season campaign We are looking for someone with customer service experience (preferably in Retail but not essential) and a positive attitude. We have a great office where everyone is a team player so you will need to be too.
Jo Mercer is an Equal Opportunity Employer.