Customer Service & Administration ManagerWe are a leading distributor of organic and natural food products based in Campbellfield, Victoria. Recognised as one of the major importers and distributors of health and wellbeing products across Australia, we offer a diverse range of unique brands, from gluten-free foods to skincare. As a national supplier, we deliver across Australia, providing excellent customer service and sales support.
The Role: We are seeking an experienced and dedicated Customer Service & Administration Manager to join our team. This full-time role is vital to our operations. You will collaborate with customers, procurement, warehouse, and logistics teams, ensuring exceptional customer satisfaction. Reporting directly to the CMO & Director, this role is central to maintaining our high standards of service.
Key Responsibilities: Handle and resolve customer and consumer complaints, including investigations and reporting.Support and assist the Sales team.Assist with general business administration tasks.Issue credits and maintain accurate records.Place Orders & assist in managing incoming calls.Provide high-quality customer service support and resolve inquiries.Build and understand company procedures as needed.About You: We are looking for a reliable, detail-oriented individual who thrives in a fast-paced environment and enjoys taking a hands-on approach to problem-solving.
The Ideal Candidate Will Have: Proven experience as a Customer Service leader within the FMCG industry.Experience in consumer and customer complaint management.Excellent verbal and written communication skills.Strong attention to detail and analytical skills.Ability to work both independently and as part of a team.Proficiency in Microsoft Excel, Word, and Outlook (intermediate level).A minimum of two years of experience in a customer service or administration role (FMCG experience preferred).Strong organizational skills, with the ability to prioritise tasks and manage workloads in a busy environment.Advanced MS Office and Outlook skills.A proactive approach and the ability to lead by example.Excellent telephone manner and customer service skills.If you have strong MS Office skills, a keen eye for detail, and the ability to adapt to a changing environment, we encourage you to apply for this exciting role.
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