Customer Service/Administration Assistant We have an opportunity for an experienced and proactive Customer Service/Administration Assistant, who thrives in a small, high-performing and collaborative team.
About us: InHome Care SA (IHCSA) is an in-home aged care provider with a genuine purpose and strong client ethos that 'all people matter'. We demonstrate this by providing a responsive and tailored service that supports clients to spend quality time with their family and friends doing the things they love.
We value trust, respect, openness, fairness and excellence.
The relationships we maintain and the care and support we provide to our diverse group of clients underpins our daily and weekly interactions.
We are passionate about prioritising our employees' health and wellbeing while delivering quality personalised care to our clients.
About the role: We are seeking a highly motivated, detail-oriented Customer Service/Administration Assistant with good problem-solving, organisational and time management skills. High-level computer skills, competency in the Microsoft Office suite and experience dealing professionally with both clients and staff are required.
The Customer Service/Administration Assistant position is responsible to the Management Team for general administrative support across the business.
Key Responsibilities: Provide general administrative support including handling correspondence and client phone calls. Maintain accurate and up-to-date physical and electronic records, files, and databases, ensuring easy accessibility and confidentiality of documents. Manage and organise office supplies, equipment, and inventory. Assist in organising company events, meetings, and workshops, including arranging venues, catering, and logistics. Monitor and respond to emails, phone inquiries and other requests for information promptly and professionally, maintaining the highest confidentiality.Assist with booking appointments and managing the clinical teams' calendars. Other administrative duties as required by the leadership team. About you: The successful applicant will be values-driven, resilient, flexible, adaptable and motivated. We are looking for someone who is customer service focused and able to demonstrate a proactive, 'can do' approach.
Previous experience in an Aged Care environment is desirable, as is a demonstrated commitment to continual professional and personal development. Experience in dealing with Non-English speaking backgrounds, and the ability to speak Greek, is highly regarded.
Benefits of working with us: Work as part of our dynamic, supportive, high-performing teamWork for an organisation that promotes a healthy work-life balanceAccess to the Employee Assistance Program for all team members For a confidential discussion regarding this opportunity or a copy of the role description, please contact Emma Kohlberger – Client Services Manager on (08) ******** . To apply, please submit your resume and a cover letter detailing your experience and why you are interested in the position. We thank all applicants for their interest; however only those selected for an interview will be contacted. Applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people with disability and those from culturally diverse backgrounds are encouraged to apply.
