Customer & Sales Team LeaderAre you looking to take your next step within the financial services industry?
Our client is currently seeking an Customer & Sales Team Leader to join as they are going through a period of growth.
They're a reverse mortgage lender that specialises in helping individuals over 55 unlock the equity they have built up in their home.
They operate on the principles of celebration, optimism, trust, approachability, and spirit.
Join this growing company that is getting busier by the minute!
Your new RoleDeliver exceptional client service by undertaking the following client engagements:- Leading and supporting a team of Customer Associates- Mentoring and developing the team to ensure best in class customer service- Coaching the team to ensure all are performing to their maximum potential- Ensuring growth targets by managing end to end pipeline- Case manage customer applications from application to settlement, utilisingexceptional time management and relationship building skills- Manage inbound and outbound customer email and web chat enquiries – pre-application, we well as support the gathering of documentation as part ofapplication assessment and settlement processHelp to support and build our customer loan pipelineMaintain strong record keeping and file management practices to supportregulatory compliance, excellent client service standards and allowproduct, risk and other management insights at both customer and portfolio levelMore about youExperience working in Financial Services with related experience in customerrelationships and sales (or similar)Experience in leading and mentoring a small to large teamExceptional client management skills combined with engaging communication styleAs with any early stage business, bring an interest and aptitude to put your hand up for other tasks that ariseWhat you'll get in return Opportunity to join a dynamic, entrepreneurial company with an incredibly supportiveand welcoming teamAn empowered, inclusive work culture that makes us not only a great place to work, but also a place where you'll feel valued and able to do your life's best workCareer growth opportunities because they truly believe your growth is their growthThorough on-boarding with extensive training and the opportunity to learn 1:1 Beautiful office in the heart of Double Bay, nearby shops, restaurants, cafes and public transportYour next stepSound like the right role for you?
Apply now!
For a confidential discussion, please contact Sandra Lavorato on 0474 197 726 or At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.skillsLeadershipqualificationsNAeducationSecondary School/High School
