The Offer Opportunity within a company with a solid track record of performance Work alongside & learn from best in class talent Leadership Role The Job You will be responsible for : Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer issues and churning out an easy-to-follow solution managing payment and delivery of customer orders helping customers choose the right product for their requirements and budget handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone forming reports based on customer satisfaction statistics and helping their team to develop new skills fixing appointments based on the availability of customers and clients interacting with customers to ensure they have a desirable and shareable experienceThey often pass on customer service data to higher authorities, which leads to significant changes within the customer service department's response guides and in-house processes.
The Profile You have at least 1 year experience within a B2C Sales or Customer Service role, ideally within the Education, Environment / Renewable Energy / Sustainability and Other Services industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong networker & relationship builder You are a strong team player who can manage multiple stakeholders You are highly goal driven and work well in fast paced environments The Employer Our client makes sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment.
We will empower your ambitions through our competitive pay and benefits package.