Job descriptionWhat we can do for you:At Millions Kart, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
We will empower your ambitions through our competitive pay and benefits package.What you can expect from us?We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.We can't wait to see where your ambitions take you at Millions Kart.
Apply today!We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.The RoleYou will be responsible for : Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.conducting customer satisfaction surveys to understand what areas of the company's services need improvementscatering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolutioncurating streamlined email and social media communication mediums for offers, updates and much moredealing with customer issues and churning out an easy-to-follow solutionmanaging payment and delivery of customer ordershelping customers choose the right product for their requirements and budgethandling customer concerns and complaints in a timely mannerinforming customers of upcoming promotions or dealsestablishing a positive rapport with all clients and customers in person or via phoneforming reports based on customer satisfaction statistics and helping their team to develop new skillsfixing appointments based on the availability of customers and clientsinteracting with customers to ensure they have a desirable and shareable experienceThey often pass on customer service data to higher authorities, which leads to significant changes within the customer service department's response guides and in-house processes.Ideal ProfileYou have at least 1 year experience within a B2C Sales or Customer Service role, ideally within the Education, Environment / Renewable Energy / Sustainability and Other Services industry.You possess excellent interpersonal as well as written and verbal communication skills.You are a strong networker & relationship builderYou are a strong team player who can manage multiple stakeholdersYou are highly goal driven and work well in fast paced environmentsWhat's on Offer?Opportunity within a company with a solid track record of performanceWork alongside & learn from best in class talentLeadership Role