Customer Practice Manager, Professional ServicesThe Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts.
AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.
Key ResponsibilitiesEngage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers.Think big - ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services.Envision and inspire customers.Identify & develop specific opportunities and related business cases.Deal shaping, including estimations and deal pricing.Contract negotiations & closing.Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks.Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities.Execute contracts as single person of contact for Customer executives, developing deep and trustful relations.Educate customers on AWS services and translate those into a clear business value proposition.Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.Overseeing delivery of projects in account, ensuring high quality delivery.BASIC QUALIFICATIONSBachelor's degree in computer science, engineering, mathematics or equivalent.Experience as a technical specialist in design and architecture.Bachelor's degree in business administration, finance, economics, data science, engineering, or other related field.PREFERRED QUALIFICATIONSBachelor's degree in management, business administration, economics, engineering, marketing.Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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