Customer Journey Expert / Business AnalystWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.At HCLTech Australia, we value the unique perspective and contributions of all individuals and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.Are you ready to be an important part of this ever-transformational journey?About the roleWhat are we looking for?You will have hands-on experience as a Senior Business Analyst with Data Governance.You will have good hands-on experience with SQL.You will have experience in Financial services (nice to have).You will have good stakeholder management skills.You will be able to lead a team offshore.You will have experience in Retail banking domain like CASA, Term Deposits, Mortgages/Consumer Lending, Payments, Cards, etc.You will be responsible for platform/Testing; we are looking for CJEs with Core Banking and Testing background experience. This person manages the test-only backlog.You will have comprehensive Product Owner (PO) experience, good organizational skills, and be able to work well within a fast-paced environment.You will have experience working with the technology team, and can work closely with the assigned team independently.You will take end-to-end responsibility for a feature from analysis to movement to production.You will have experience working in an agile environment.You will have experience in presenting the status regularly and escalating issues at the right time to the Leadership Teams and stakeholders.You will have experience working in both Development and Application support teams in large Banking projects.You will play an active role in mitigating team impediments during the day-to-day work in collaboration with other teams and stakeholders.You will have knowledge about digital product development, which will be an added advantage.You will have experience of working in an offshore-Onsite environment and handling stakeholders remotely in different time zones.You will have the ability to work effectively in a team environment in a cross-functional organization.You will have excellent analytical and problem-solving skills with a consultative mindset & collaborative and can-do attitude.You will have the ability to take ownership of business requirements, devise and develop solutions, and ensure release to production.You will have experience working closely with Business stakeholders, cross-functional teams, and other stakeholders in the organization.You will have excellent verbal, written, and interpersonal communication skills.Why UsWe are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.Our company is extremely diverse with 165 nationalities represented.We offer the opportunity to work with colleagues across the globe.We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.We offer comprehensive benefits for all employees.We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.Your application will include the following questions:How many years' experience do you have in a business analyst (BA) role?Which of the following statements best describes your right to work in Australia?How much notice are you required to give your current employer?
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