What you'd be doing in this role
As Canva scales, change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. About the Team
Canva's Customer Happiness Team
is the face of a platform used by millions of people every day. With over 60 million active users across 190 countries, the team's main goal is to ensure that each and every customer achieves long-term satisfaction. We do this by means of authentic interaction with our users in response to inquiries, concerns, and requests about Canva and its features. In short, customer happiness is what gets us up in the morning! Our aim is to provide top-notch customer service and to promote this idea throughout the organisation. About the candidate
We're looking for passionate people with a hunger to solve customer problems. Our Customer Happiness Specialists have a laser eye focus on detail, complemented by the ability to put themselves in other people's shoes. We need someone who loves challenges just as much as we do, and is open and adaptable to a company as dynamic as Canva. Do you want to work within a cross-cultural, customer-focused organisation? If your answer's yes, then we would love to hear from you! What you'll be doing
Upholds Canva's core customer service value of customer centricity in order to produce long-term customer loyalty and happiness. Paragons all things customer service for our global users through fast, upbeat, and genuine responses across the modalities of chat or email. Crafts accurate answers and solutions to customer queries, either under Accounts and Billing, Print Operations, or Technical Support. Orchestrates efficient and optimal customer communication across varying user touch points with our platform. Champions patience and empathy when engaging with users, coming from a desire to support them with their positive intentions. Collaborates within immediate teams, or other customer happiness verticals for cross-team projects and initiatives. Aligns with results-based performance; deeply understands prioritizing key performance indicators as an individual and as a team. Is an authentic Canva Ambassador, fully-equipped to represent Canva across both internal team communications and external customer engagement. Adapts to a 24/7 shifting schedule with an understanding of global customer support.
What we're looking for
Fresh grads with org experience welcome! 2-3 years of customer service experience. Living in the Greater Manila Area. Strong communication skills, both verbal and written. Exposure to a customer-centric environment. A technical familiarity with spreadsheets, documents, and other materials used within collaborative online platforms. Team orientation; can deliver individual results through collaboration and with a team goal in mind. Self-motivation for growth and learning; can proactively put themselves outside of their comfort zone. Adaptability and flexibility; can tackle blockers and challenges with an open mentality and 'what-alternatives-do-I-have' demeanor. Patience, empathy, and integrity to complement our core values of Be a Good Human and Be a Force for Good. Organized and efficient, particularly when it comes to handling volume-inclined workloads. Amenability to 24/7 shifting schedules, including rotating shifts, weekday rest days, and split offs. Direct customer service experience within email and chat support is a huge plus!
Familiarity with online platform systems such as accounts, payments, and operations will launch you forward.
Online software expertise including web and mobile troubleshooting is definitely an advantage.
Any additional experience with browser and operating system troubleshooting is much appreciated.
Here's what you'll get
Competitive salary, plus equity options. Healthcare benefits (both through HMO & Medical Allowances). Professional education / Well-being / Social recognition / Home office allowances. Health and well-being programs. Generous leave policy. Fun, quirky, and most importantly sponsored social clubs, team events, & celebrations. Hybrid set-up. Pre and Post Pandemic:
In-house chefs that cook delicious breakfast and lunch for us each day.
Join the team redefining how the world experiences design.
Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home, or a bit of both, we've created an environment that truly empowers you to thrive. #J-18808-Ljbffr
