MAYDAY Recruitment is delighted to partner with a prestigious global brand that has experienced significant growth in the Australian market. Are you a motivated and passionate individual eager to develop your skills as a Customer Experience Specialist? Then this could be the role for you! This is a unique opportunity for someone with a solid background in customer service who is looking to build a rewarding long-term career with an exceptional team and a premium brand. Our client is offering comprehensive ongoing training and development to help you thrive and succeed! What's in it for you? A full-time, permanent position offering security and professional growth. Monday - Friday (no weekends). Attractive discounted employee leasing program. $65,000 - $70,000 + super + annual bonus. Gain diverse exposure to different areas of the business. Enjoy a diverse and challenging role to keep you feeling engaged and motivated. Professional development – excellent opportunities to develop your career; this business provides learning & development strategies for all staff. Training – join a company that will set you up for success by providing in-depth product and brand training. You'll receive full training as well as being mentored by highly skilled and successful leaders. Welcoming, collaborative and friendly office culture.
In This Role You Will Be Responsible For Efficiently monitoring, documenting, and resolving customer care inquiries, maintaining a high level of professionalism at all times. Handling inbound calls to deliver an exceptional customer experience, fostering long-lasting relationships. Collaborating with internal and external stakeholders to ensure timely resolutions and client satisfaction. Adopting a consultative approach to problem-solving, striving to find solutions that benefit both the business and the client. Analyse and report on customer satisfaction trends, highlighting both positive feedback and areas for improvement.
The Ideal Candidate Will Have Previous experience in customer service or contact centre role (knowledge within the luxury sector beneficial). Ability to think quickly and adapt in a fast-paced environment. Excellent communication skills, both verbal and written, with strong interpersonal abilities. A positive attitude, strong work ethic, and a genuine passion for learning and succeeding. Ability to develop and maintain positive working relationships with internal stakeholders.
If this role sparks an interest please do not delay, APPLY NOW! #J-18808-Ljbffr
