About Us
For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.
We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.
The Role
This is a newly created position for a proactive and detailed oriented individual to join our Customer Experience Optimisation team. You will be responsible for driving customer centric strategies and play a crucial role in fostering relationships with internal and external stakeholders.
Support the CX Optimisation team in the design and implementation of customer centric strategies
Build and maintain key relationships to enhance customer satisfaction and loyalty
Collaborate with various stakeholders to ensure alignment with customer experience goals
Leverage data and insights to streamline processes and improve customer service delivery
Oversee staff, VIP, and priority builds from facilitating the initial sales enquiry through to handover, ensuring a consistent, high-quality customer experience is delivered throughout the process
Identify areas for improvement and implement solutions to enhance customer satisfaction
You
Do you have a passion for delivering exceptional customer experiences? You must be reliable and trustworthy, demonstrating the ability to build and maintain strong relationships with both customers and internal stakeholders. With a high attention to detail and the ability to maintain composure in high-pressure situations, you excel in supporting complex projects and ensuring consistency across all customer touchpoints.
Tech-savvy and data-driven, you can effectively run, analyse, and deliver insights that drive continuous improvement. Your exceptional conflict resolution and negotiation skills allow you to navigate challenges while fostering a positive experience for customers. Strong time management and organisational abilities ensure you handle multiple priorities effectively, consistently meeting deadlines and exceeding expectations.
Outstanding written and verbal communication skills are crucial for this position. Candidates who demonstrate a high degree of professionalism, experience with working on projects and possess a strong personal brand will excel in this role. Residential building knowledge is highly regarded.
Why ABN?
We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:
In-House Discounts : Exclusive discounts to enjoy
Flexibility : Work arrangements tailored to support your work-life balance
Career Growth : Opportunities to elevate your career within a thriving organization
Wellness Focus : Dedicated programs to nurture your well-being
Health Coverage : Access discounted private health insurance
Parental Leave : Paid leave for both primary and non-primary carers
What's Next?
Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.
#J-18808-Ljbffr
