This is a Customer Experience Specialist - Accounting role with one of the leading companies in AU right now -- Xero -- with an amazing team.
They are continuing to grow rapidly.
This is the chance to join right as the takes off.
More About the Role at Xero Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.
This purpose sits at the centre of everything we do.
We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.
Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
**How you'll make an impact** Xero's Customer Experience Team works together to provide 24/7 support to Xero users.
We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business.
The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience team.
You will provide support and guidance to small business owners, bookkeepers and accountants when they reach out to us with a question and when we reach out to them proactively by phone.
Our aim is to help our customers through their queries quickly and efficiently.
Sometimes you won't know the right answer, but you're the kind of person who is up for the challenge to use their curiosity, resourceful nature and enjoys solving problems to create beautiful experiences.
You'll be empowered to make decisions in the best interests of our customers and our business.
We are looking to add Customer Experience Specialists to our team who will work from 11:30am - 8:00pm, on a Monday to Friday or Sunday through Thursday schedule.
If you don't think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that's right for them.
We model this in our hiring process for our partners like Xero.
Applying here is the first step in the hiring process for this role at Xero.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.
To put it simply, Hatch is for everyone.
