Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:WDP Pathology are committed to supporting practitioners by delivering timely, accurate and high quality diagnostic results. We know that patients all across Western Australia and Northern Territory rely on us to collect, analyse and report results, and it is a responsibility we take very seriously.Our Pathology is part of the Healius Pathology national network of pathology brands under the parent company Healius Ltd Pty, which comprises many of Australia's premier medical laboratories located throughout Australia.The Customer Experience People Leader is responsible for leading and managing a team of individual contributors within the Customer Experience Centre. They continually monitor operational activity and ensure consistent achievement of operational performance.The People Leader will champion innovation and change, building a culture of continual improvement. Through exceptional Leadership the Customer Experience People Leader enables success of health care professionals and improves the lives of our patients.Responsibilities:Completion of people management activities (1-1, Quarterly Reviews, Probation, Performance ManagementDirectly manage performance and behaviours of direct reports consistent with company policies in a mannerLead coach and develop direct reportsCollaborate with Customer Experience Coaches to provide training and learning to direct reportsActively monitor operational activity, allocate work, and ensure optimum operational performanceConsistently complete quality assurance and auditing providing timely feedback and coaching to teamUse diverse methods of communication to inform and engage team members (Daily Huddles, TeamActively identify and deliver innovation and change opportunities and nurture a culture of continualMinimise the impacts of change on direct/indirect reports, internal stakeholders and customerCollaborate with stakeholders to deliver exceptional results for the organisationAbout You3-5 years of experience in customer experience management, customer service leadership, preferably within a Contact Centre, Data Entry/Administration Centre.Exceptional communication, interpersonal, and leadership skillsAbility to build strong relationships with cross-functional teams.Strong internal and external stakeholder management.Passion for customer solutions and a commitment to continuous improvementDemonstrated strong leadership and coaching experienceProven ability to drive change across multiple and varied business units/locations/divisionsHighly developed stakeholder engagement and influencing skillsBenefits and WellbeingAs part of working for Healius, you will have access to a range of benefits including:A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.Corporate health insurance discounts, banking benefits and novated leasing consultations.An e-learning platform with access to a library of courses and learning paths.An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.Fitness Passport – access fitness centres across Australia at a subsidised rateCareer growth opportunities across the Healius networkBeing a part of a large ASX-listed organization focused on delivering positive outcomes to all AustraliansOur commitment to diversity and inclusionWestern Diagnostic Pathology
is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.How To ApplyPlease click the 'Apply Now' button to complete the pre-screening questions and submit your application.If you would like further details please email ****** are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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