Our client is a global luxury retailer known for delivering exceptional customer experiences in a beautifully designed boutique setting. With a strong presence in the high-end market, they are celebrated for their personalised styling services, attention to detail, and commitment to making every client feel valued. Their dedicated team and international collaboration ensure a seamless experience that combines elegance, expertise, and outstanding customer service.
This is a chance to step into a luxury global brand as a Customer Experience Manager, where you'll drive sales, inspirational leadership and styling expertise. You'll have the opportunity to guide a dedicated team, manage high-profile client appointments, and provide personalised styling in a stunning, intimate boutique environment.Key Responsibilities:
Lead and Develop : You'll inspire and train your team, ensuring every client receives an exceptional experience from the moment they step in.Drive Sales : Utilise your consultative sales skills to recognise buying signals and secure sales, ensuring KPIs are met.Customer-Centric : Serve as a trusted advisor, guiding clients through key decisions, often for major events, by understanding their needs and providing tailored solutions.Global Collaboration : Engage with an international management team and receive hands-on training overseas in a flagship showroom to truly immerse yourself in the brand.What We're Looking For:
Consultative Sales Expertise : You thrive in intimate, high-end sales environments, confidently guiding clients towards their ideal styling decisions.Fashion Knowledge : Your passion for fashion and styling shines through as you help clients make unforgettable impressions.Sales Leadership : Proven experience in leading a team to success, achieving sales goals, and promoting a collaborative, high-performance environment.Excellent Communication : You're approachable, professional, and able to make a lasting first impression.What's in It for You:
Work/Life Balance : Enjoy full-time hours with a flexible roster, including one weekend day off per week.Professional Growth : Ongoing training and development opportunities to enhance your career in luxury retail.Stunning Workplace : A beautifully designed, professional boutique where you can make a name for yourself in the high-end market.This is more than just a management role - it's a chance to step into an incredible position in luxury retail, shaping the customer experience and making an impact in the industry.If you're ready to take your career in styling, sales, team building and fashion to the next level, this is your opportunity!
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