Customer Experience Associate

Job Title
Customer Experience AssociateJob Description Summary
Role Overview:
As a Customer Experience Associate, you'll ensure a customer-centric experience for site occupants. Your role encompasses delivering exceptional service in reception, event management, and workplace services to uphold BHP and Cushman & Wakefield's standards.

Key Responsibilities:
•Provide professional reception and concierge services, including greeting visitors, managing access passes, and maintaining front-of-house areas.
•Handle inquiries via phone and email promptly, maintaining excellent customer relationships.
•Assist with workplace-related tasks such as locker management, event coordination, and mail distribution.
•Support clients with meeting room bookings, AV setup, and event logistics as needed.

Key Relationships:
•Liaise with site occupants, suppliers, building management, and internal teams to ensure service excellence.
•Collaborate with senior operations leads, facilities teams, and regional support staff.

Qualifications & Skills:
•High School diploma or equivalent required; professional qualifications in Facilities or Hospitality a plus.
•Strong communication skills, both verbal and written.
•Proficiency in Microsoft Office Suite and basic computer knowledge.
•Previous experience in customer service or front-line roles preferred.

Attributes:
•Friendly and welcoming demeanor with a genuine interest in people.
•Proactive problem-solving skills and ability to balance competing priorities.
•Commitment to delivering exceptional service and continuous improvement.

General Responsibilities:
•Adhere to organizational values, health, safety, and environmental policies.
•Engage in community of practice groups and uphold company standards of conduct.

Experience:
•Preferably 2+ years in a similar role, with reception or hospitality experience beneficial.
•Entry-level position; training provided to successful candidates.


Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organization committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.


Role Overview:
As a Customer Experience Associate, you'll ensure a customer-centric experience for site occupants. Your role encompasses delivering exceptional service in reception, event management, and workplace services to uphold BHP and Cushman & Wakefield's standards.

Key Responsibilities:
•Provide professional reception and concierge services, including greeting visitors, managing access passes, and maintaining front-of-house areas.
•Handle inquiries via phone and email promptly, maintaining excellent customer relationships.
•Assist with workplace-related tasks such as locker management, event coordination, and mail distribution.
•Support clients with meeting room bookings, AV setup, and event logistics as needed.

Key Relationships:
•Liaise with site occupants, suppliers, building management, and internal teams to ensure service excellence.
•Collaborate with senior operations leads, facilities teams, and regional support staff.

Qualifications & Skills:
•High School diploma or equivalent required; professional qualifications in Facilities or Hospitality a plus.
•Strong communication skills, both verbal and written.
•Proficiency in Microsoft Office Suite and basic computer knowledge.
•Previous experience in customer service or front-line roles preferred.

Attributes:
•Friendly and welcoming demeanor with a genuine interest in people.
•Proactive problem-solving skills and ability to balance competing priorities.
•Commitment to delivering exceptional service and continuous improvement.

General Responsibilities:
•Adhere to organizational values, health, safety, and environmental policies.
•Engage in community of practice groups and uphold company standards of conduct.

Experience:
•Preferably 2+ years in a similar role, with reception or hospitality experience beneficial.
•Entry-level position; training provided to successful candidates.


Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organization committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.





Job Description Role Overview: As a Customer Experience Associate, you'll ensure a customer-centric experience for site occupants. Your role encompasses delivering exceptional service in reception, event management, and workplace services to uphold BHP and Cushman & Wakefield's standards.
Key Responsibilities: Provide professional reception and concierge services, including greeting visitors, managing access passes, and maintaining front-of-house areas.
Handle inquiries via phone and email promptly, maintaining excellent customer relationships.
Assist with workplace-related tasks such as locker management, event coordination, and mail distribution.
Support clients with meeting room bookings, AV setup, and event logistics as needed.
Key Relationships: Liaise with site occupants, suppliers, building management, and internal teams to ensure service excellence.
Collaborate with senior operations leads, facilities teams, and regional support staff.
Qualifications & Skills: High School diploma or equivalent required; professional qualifications in Facilities or Hospitality a plus.
Strong communication skills, both verbal and written.
Proficiency in Microsoft Office Suite and basic computer knowledge.
Previous experience in customer service or front-line roles preferred.
Attributes: Friendly and welcoming demeanor with a genuine interest in people.
Proactive problem-solving skills and ability to balance competing priorities.
Commitment to delivering exceptional service and continuous improvement.
General Responsibilities: Adhere to organizational values, health, safety, and environmental policies.
Engage in community of practice groups and uphold company standards of conduct.
Experience: Preferably 2+ years in a similar role, with reception or hospitality experience beneficial.
Entry-level position: training provided to successful candidates.
Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organization committed to Diversity and Inclusion We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.






As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

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