Customer Engagement Specialist

About Our Client The employer is a prominent player in the legal services industry, known for its strong reputation and commitment to excellence. With its offices in Footscray, the company provides a wide array of legal solutions tailored to meet the diverse needs of its clients.
Job Description Addressing customer queries and resolving issues in a timely manner. Facilitating customer engagement through various channels. Contributing to the development of customer service strategies. Tracking customer engagement and compiling reports on feedback. Maintaining a positive, empathetic, and professional attitude towards customers. Continuously improving customer satisfaction through expert conflict resolution. Assisting with client on-boarding and training. Collaborating with the customer service team to ensure excellent service standards. The Successful Applicant A successful Customer Engagement Specialist should have:
Proven experience in a customer service role. Excellent communication and interpersonal skills. High level of proficiency in using customer management software. A problem-solving mindset with a strong focus on customer satisfaction. A positive outlook and enthusiasm for learning new skills. What's on Offer $37 per hour plus superannuation Footscray location A temporary role with potential for growth and development. A chance to work in a diverse and inclusive company culture. We encourage all qualified candidates who are passionate about customer service and thrive in a fast-paced environment to apply. This is an excellent opportunity to join a leading company in the legal services sector and contribute to enhancing customer experiences.
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