Posted Date: 20 Oct 2024 Location: Mt Thorley, NSW, AU, 2322 At WesTrac, we're made for more of what matters most.
More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted.
More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams.
More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow.
As an industry leader and employer of choice, we're Made for More.Customer Coordinator | Mt Thorley About the roleWesTrac Mount Thorley is seeking a dedicated Customer Coordinator to join our team.As the Customer Coordinator, you will act as the primary point of contact between the customer and the workshop to ensure smooth progression of jobs.
As this main point of contact, you will coordinate jobs from time of arrival to site through to work completion and invoice.
This role involves management of work in progress jobs to ensure they are completed within agreed upon timeframes and within scope/budget.The Customer Coordinator will be responsible for ensuring an exceptional customer service experience, promoting customer relationship longevity.
Through effective communication, you will be required to ensure all maintenance costs and customer needs are satisfied and offer achievable solutions that add value to both the customer and WesTrac.
In addition to outstanding customer support, the customer coordinator will participate in continuous improvement strategies to identify potential processes that benefit the team.Key Responsibilities Represent WesTrac as the single point of contact for customers, developing positive and consistent relationshipsCreate revised quotations and gain customer approval prior to commencement of work variationsCommunicate with key stakeholders to ensure job progress and expected completion timeframes are translated effectivelyConduct work order management and reconciliation including realigning work orders to reflect the quoteReview disputed invoices, investigating and resolving any discrepanciesSubmit approval requests for internal cost allocation whilst effectively maintaining warranty claim processesMaintain work orders and ensure they are invoiced and processedEngage in creating weekly reports to provide information on outstanding work for the business and the customer, and accurately project month end salesEnsure customer repair, delivery and expectations are communicated to the workshop, whilst ensuring completion times and quotations are accurate and reflect the jobSkills & Experience Previous experience in a similar role desirableExcellent customer service skills with the ability to develop strong positive relationships with customersAbility to problem solve whilst having well-developed analytical & negotiation skillsExcellent communication skills including written, verbal, and interpersonalComputer literacy skills- MS OfficeExcellent organisation skills with ability to work under pressure and manage multiple priorities at onceAbility to work successfully in a team & individually, whilst developing strong working relationshipsBenefitsFree On-Site ParkingMade for More RewardsOpportunities for career development12 Weeks Paid Parental LeaveAbility to purchase additional annual leaveRDO opt in availableIncome protection covering you 24/7Fitness Passport for the whole familyDiscounted CAT productsWellness ProgramIf you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.
For further information regarding this role, please contact the Recruitment Team on and reference job number 3002.Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.At WesTrac, our primary focus is our people.
As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.#J-18808-Ljbffr