Hervey Bay, Hervey Bay & Fraser Coast QLD Aged & Disability Support (Community Services & Development) Suncare is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | EmpatheticOur customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better!About the roleAs our new Customer Coordinator will you enjoy providing exceptional customer service and effective and efficient care solutions to meet our customer's needs. Day to day you will maintain a designated case load of mixed funded packages, including Home Care Package customers. In meeting with customers in their home, you will gain an understanding of their needs and subsequently involve the relevant stakeholders in the assessment, planning, implementation, and review process to ensure that our customers achieve the goals and outcomes as identified through their personalised support plan. In this full-time permanent position, Monday to Friday (8.30am – 4.36pm), you will join a dedicated and supportive team of Customer Coordinators servicing the Hervey Bay region and contribute to Suncare's growth and excellence in the age care industry. There is the opportunity for hybrid work arrangements that include working at our Hervey Bay office and from home.About YouIn addition to your customer service ethos, you will possess a passion and positive attitude for working in community aged care. You will bring to our team:A qualification in social, human services, or community services, and/or experience in individualised service planning, referral, and case management Excellent communication and interpersonal skills including conflict resolution and negotiationEffective organisational skills and an ability to work with minimal direction and supervision A proven ability to achieve effective and efficient customer outcomes, including experience working with a wide range of services and groupsKnowledge of community sector support services and preferably experience working with Home Care Packages What we offerAt Suncare our people really are our greatest asset. We offer:Not for profit salary packaging benefits Flexible working options Fitness Passport and health and wellbeing programsEmployee Assistance ProgramAdvanced technology to support you in your roleComprehensive induction plus ongoing training and developmentTo be part of a supportive team in a rewarding, growth industryAnd, this position is eligible to receive QLeaveApply nowReady to join our team of over 650 staff and 150 volunteers committed to making people's lives better? Please apply by including your resume and a cover letter.As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical demerit point/driving history and reference checks. We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website http://www.suncare.org.auApplicants may be requested to disclose any pre-existing illness or injury which may impact on their ability to perform the advertised role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003Suncare is an equal opportunity employer Your application will include the following questions: Do you have a current Police Check (National Police Certificate) for employment? Which of the following statements best describes your right to work in Australia? Do you have a current Australian driver's licence? How much notice are you required to give your current employer? Do you own or have regular access to a car? Which of the following First Aid accreditations do you currently hold? What's your expected hourly rate? Do you have any pre-existing illness, injury, medical condition or allergy which may impact on your ability to safely perform the inherent requirements of the position(s) for which you have applied? Do you consent to having criminal history checks and potentially driver's demerit point and traffic history checks conducted if your application is progressed to the background check stage of the recruitment process? Have you ever received a banning order from working in Aged Care, recorded by the Aged Care Quality and Safety Commission? Suncare's core business is to understand community needs and develop innovative responses for people who are ageing, living with a disability or mental illness Technology is integral in enabling us to respond more effectively to client needs and further cementing our position as a provider of choice in Queensland.Our programs and services are inspired by our vision, mission and values:Our vision is to be strong leaders and innovators in community support and person-centred care.Our mission is to help individuals and families feel empowered in the choicesthey make and the way they live their lives.Source: This is an extract from the company's own website.Suncare's core business is to understand community needs and develop innovative responses for people who are ageing, living with a disability or mental illness Technology is integral in enabling us to respond more effectively to client needs and further cementing our position as a provider of choice in Queensland.Our programs and services are inspired by our vision, mission and values:Our vision is to be strong leaders and innovators in community support and person-centred care.Our mission is to help individuals and families feel empowered in the choicesthey make and the way they live their lives.Source: This is an extract from the company's own website. 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