Customer Contact Supervisor (Fixed Term) (Dalby) Reference Number: 1809 Closing Date: 19-09-2024 Employment Type: Fixed Term Full Time Location: Dalby Corporate Office Level 1 (Ground Floor) Western Downs Regional Council has been awarded the Queensland Large Employer of the Year for the Darling Downs South West Region for 2019, 2021, 2022, 2023 and 2024.
Be part of a team that makes a real difference within the communities we serve. Our mission drives us, and we want you to be part of the journey.
About the Opportunity
The Customer Contact Supervisor is responsible for supervising a team of Customer Contact Officers and the day-to-day operations of the Customer Contact Centre. This includes both the Front Counter and the Contact Centre to ensure that good relations with internal and external customers are established and maintained through the efficient delivery of quality service. This position is based in Dalby and is full time fixed term for three (3) years.
You will: Supervise day-to-day operations of the Customer Contact Centre, with a focus on delivering a professional service and the highest level of Customer Service excellence. Manage team member performance through the provision of relevant and appropriate formal and informal feedback. Be responsible for the administration of recruitment, professional development, and performance management of the Customer Contact Centre Team. Ensure cash handling and banking procedures are followed in accordance with Council's Cash Handling Guidelines.
This role is full time, working 36.25 hours per week with a fortnightly RDO. About yourself
A person in this position will need to hold a relevant Diploma in Management or a similar qualification in a related field, OR
be able to demonstrate equivalent related experience. It is also highly desirable for the successful candidate to have: Experience in a contact centre and people management.
Mandatory vaccinations (or a valid and verifiable contraindication) are to be evidenced when requested by Council. The benefits of working for WDRC:
Work / life balance
We understand the importance of balance. Enjoy flexible work arrangements and wellness programs designed to keep you at your best. Superannuation
In addition to your annual salary, Council will contribute twelve (12) percent, including the superannuation guarantee contribution. We invest in your growth. Whether it's skill development, mentorship, or career advancement, we've got you covered. Access to Corporate Health Plan
Take care of yourself and join one of our Corporate Health Plans to improve life. Health & Wellbeing program and Mental Health Support
Change your lifestyle and live better with healthy ideas. Be your best possible self with provided support and information. Access to free Employee Assistance Program & confidential counselling
Reach out to someone confidentially if you are experiencing any concerns or problems. Salary Packaging Available
Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity. Allowances Available (if applicable)
Allowances such as Locality Allowance may be applicable to your position. Leave Loading
You will receive 17.5% leave loading on top of your base rate of pay while you are on Annual Leave. Uniforms and PPE
Uniforms and Personal Protective Equipment (PPE) provided. Job security in a local government position
Feel secure working for an organisation that believes in strong foundations of respect, balance, communication, teamwork, accountability, and leadership. If you are looking to join an innovative and dynamic company that provides staff with a work-life balance and opportunities for growth with state-of-the-art mentoring from professionals within its team, this may be the role for you. Be part of the community you serve. TOGETHER WE MAKE A REAL DIFFERENCE.
Applications close at 5.00pm AEST on Thursday 19 September 2024.
Additional Information
The recruitment process may include candidates undergoing a pre-employment medical including drug and alcohol testing. WDRC reserves the right to close or withdraw vacancies before the advertised closing date or extend the closing date without prior notice. Note: Candidates using mobile devices are strongly advised to use a desktop computer to complete the application forms as they require extensive amounts of typing. #J-18808-Ljbffr
