About UsEnergy is changing, and the entire system is being remade, harnessing the sun and wind. At EnergyAustralia, our strategy is to make this transition simple for all our customers. We are all about empowering our employees to bring their whole selves to work. It's a fantastic time to join us as we continue to evolve and provide energy solutions for Australians now and into the future. 2025 is proving to be another exceptional year for EnergyAustralia, and we are excited about the prospect of growing our customer portfolio further, which will increase the number of consultant opportunities across our fun and vibrant call centres.
We are on the lookout for enthusiastic, passionate Consultants to join our CUSTOMER CONNECTIONS teams in Geelong for early 2025!
So, if you are curious on how your skills and experience can support the energy transition and are dedicated to delivering exceptional customer service, adding value to a team & achieving objectives, we would love for you to apply & register your interest for these 2025 opportunities.
About the roleAs a consultant in our Customer Connections Team, you will:
Complete a 6-week Training program (fully onsite Monday – Friday, 9am – 5pm for training period)
Be responsible for end-to-end new connection management including paperwork validation, quoting and service order management
Assist with solar panel meter reconfigurations
Manage meter abolishments, additions, and alterations
Liase with & provide clarification to plumbers/electricians where required
Handle complex service order enquiries requiring investigation
What we're looking forIf you believe in our purpose to lead and accelerate the clean energy transformation for all and going the extra mile to keep the customers happy, this could be the role for you! We're looking for strong customer service consultants with:
The ability to work within a structured schedule
Past experience in a team with KPI's/targets
Confidence in navigating multiple computer applications
Experience in a call centre environment is highly regarded
Strong attention to detail
Enjoy working in a collaborative team environment
Ability to actively listen and clearly communicate
Manage high-volume calls in a fast-paced environment
Ability to follow compliance processes and procedures
Embrace continuous learning and 1:1 coaching
Why UsAt EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee, you can enjoy such benefits as:
Discounts on your energy bills for you, your friends and family
An internal mobility program where our employees' career development comes first.
We offer 20 weeks paid parental leave that's completely gender-equal. We've removed the primary and secondary carer distinction to give everyone the same benefit.
If you're ready to 'light the way' towards your next career move into the Energy sector, click the 'Apply' button & complete the online application form before Friday the 22nd of November. If you would like a confidential conversation, please email ******
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