Customer Case Officer

Join a collaborative State Government Department providing customer support Your new company


This State Government Department assists people within South Australia to resolve issues within specific areas of the law. They are seeking multiple temporary contractors to join them within their customer service team for a period of 8-weeks with the potential for extension.


Your new role


You will be providing case management and customer service to clients who are completing applications to be submitted to the department. You will manage the application from lodgement to completion, whilst providing comprehensive and professional customer service. You will be answering calls, emails and mail along with providing face-to-face customer service.


What you'll need to succeed Previous experience within a customer service role
Resilient and empathic nature
The ability to remain impartial while providing great customer service
Exceptional written and verbal communication skills
Strong administration skills to ensure notes are accurate and comprehensive.
What you'll get in return An initial 8-week temporary engagement within State Government with high potential for extension, a competitive hourly rate of $43 + Super, along with the ability to utilise your skills to assist the community.
Temporary and Contract workers through Hays also enjoy a wide range of benefits including:
Weekly pay cycles
Nominated choice of Superannuation fund
Online Timesheet submission and approval
No hidden feed or costs for our services
An online training platform to upskill yourself
Regular contact with local Adelaide consultants throughout the duration of your assignment
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Nicola Cowan.
If this job isn't quite right for you but you are looking for a new position within State or Federal Government, please contact the Hays Government Team on ******** for a confidential discussion about your career.