Craving a rewarding and exciting career in an innovative environment? Want to deliver a service to the market that not only makes a real difference to customers, but to an industry that has been unchanged for too long?
Then you've found the position you've been looking for.
Here at Kindred, we've created an entirely new real estate experience. One that values peoples' time, is completely transparent, and is driven by forward-thinking innovation.
We're currently recruiting two new members to join our expanding Customer Care team.
What's the job look like?
You will be the first point of contact for all inbound customer queries, providing excellent customer service over the phone, through email, and digital communications.
Working closely with customers, you will understand their individual needs through regular engagement and capture their feedback to help steer the direction of our service offering.
There are multiple roles on offer, with 30.4 hours per week, spread over 4 days, Monday-Sunday on a rotating roster. Full-time opportunities are also available.
What we're looking for
Experience in phone-based customer service (desired but not essential). More than great customer service; a passion for it. A great communicator, both written and verbal, with an ability to deliver communication that is clear, accurate, and understood by all parties involved. Can work well within a team and autonomously. An interest in a career in Real Estate (desired but not essential). A sound listener and problem-solver. A curious mindset that fosters empathy with others, with a keenness to understand why. A strong hunger for success and an unwavering desire to meet goals and targets. An ability to build relationships with others based on a track record of trust, empathy, support, and adherence to commitments. Base yourself at our vibrant HQ location in Kippa-Ring (Redcliffe), with free barista coffee, ping pong, and pool tables!
All the support
Never feel alone! Regardless of your role, you are always supported by your teammates and leaders.
A flexible workplace that understands you and your priorities outside of work.
Feel proud of your work
Experience a truly customer-centred workplace that leaves you feeling proud and knowing you're making a real difference.
Our culture
Immerse yourself in Kindred culture and join one of our four houses (a bit like Harry Potter) and compete in our quarterly offsite event days.
Put your health first
Get the opportunity to put your health first with weekly gym and yoga classes, available during work time.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, and in-person visits. Handle inquiries, resolving issues effectively. #J-18808-Ljbffr