YOUR OPPORTUNITYAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! Join our iconic Wesfarmers business as a Customer Care Consultant in our Trade Store located in Geraldton, WA.Whilst you will be focusing on delivering outstanding service to our customers and the market, no day will ever be the same! You'll serve customers face to face, stock shelves adequately, track customer orders and ensure the trade store is neat and tidy.Your key responsibilities include, but not limited to:Provide fast-paced customer service via telephone, email, and in person in our trade storeRecommend the best products or services to match customer needsMaintain trade store presentation standards, including merchandising and restockingInform customers of new product ranges and applicable servicesUnderstand customer sales history, proactively identifying requirementsEnsure timely actioning of customer requests within allocated timeframesTake ownership in continuing and cultivating all customer interactionsPerform some warehouse duties and lifting as requiredTo be successful you will bring:Customer service experience in a trade store/retail environment (desirable)Well-developed customer service skills with a 'customer first' approachConfidence and experience with computers and Microsoft suitesClear written and verbal communication skillsSelf-motivated, problem solver and time management skillsBe safety minded and promote all things safety within our branchForklift licence (desirable but not essential)OUR CULTURE & BENEFITSTo ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:Team member discount card to use at Kmart, Bunnings, Target & OfficeworksMonday to Friday role so you can enjoy weekends with Family and FriendsAttractive Wesfarmers share plans every yearHighly successful Refer-A-Friend program – earn up to $2,000 for each referral!A range of diversity and well-being initiativesAbility to purchase up to 4 weeks additional annual leaveFurther Wesfarmers discounted offers from over 300 corporate partnersGenerous paid parental leave policyFree onsite parking & more!A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.NEXT STEPSIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.OUR STORYBlackwoods is Australia's leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world's best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join Team Blackwoods, and let's help more people build a better Australia.We are part of the Wesfarmers business which means you will have the opportunity to create career connections across one of Australia's most iconic organisations.#J-18808-Ljbffr
