Our Member Services team are looking for someone who can turn an interaction with a member into an experience they will remember, for all the right reasons!You will be the voice of nib, representing our brand by providing excellence in customer serviceIt is a fast-paced inbound call centre, where you can take up to 60 calls a dayThe environment is very structured, with set Key Performance Indicators (KPIs)You will promote nib products and services and drive for first call resolution to queriesYou will create meaningful member experiences, helping nib's members get the best value out of their health insuranceYou will be part of a team that supports one another and celebrates successThis role will be based in our Newcastle and Central Coast hubsThis role will see you work on a rotating roster between 11:00am-7:00pm Monday to Friday.You will be available to commence on the 25th November 2024 and be able to commit to four weeks of training.The training period will take place in our Newcastle office.Let's talk about working at nib GroupWe are committed to creating a supportive working environment, where you are free to be youWe value working flexibly, and that includes providing our people with hybrid working options. You'll need to come into the office one day a week to connect, although we welcome and encourage you to come into our Hubs as often as you likeYou'll be provided with a working from home allowance to help set up and maintain your home workspace50% discount on nib health insurance and 30% off travel insurance Employee share plans, short-term incentive program and life and salary continuance insurance benefitsGive back to the community through paid leave for volunteeringSupport your better health through our nib Well Program and corporate fitness discounts18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employeesWe actively encourage Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ as well as culturally diverse community members to apply for open rolesLet's talk about youYou are confident in your computer skills and can multi-task and navigate systems whilst speaking with members over the phoneYou can work in a structured and busy environmentYou have previous experience in customer service and can provide exceptional outcomesYou enjoy interacting with customers over the phoneYou have a willingness to learn and maintain new skillsYou are motivated to achieve set goals and KPIsYou have a flexible and positive work approach and attitudeLet's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.Let's talk about diversity, equity, and inclusionWe welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @ nib.com.au.The fine printAll your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
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