Be part of Beyond Bank a bank that is for and with you .
We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.
Where and how you can work This position is based in Adelaide, Perth or Canberra and gives you the flexibility to work from home and in the office!
Job Description In this role, you will empathetically assist scam victims, investigate incidents, and collaborate with various stakeholders to deliver comprehensive resolutions. You will ensure high-quality customer experiences through clear communication and adherence to regulatory obligations. Additionally, you will contribute to the Total Customer Solution strategy, focusing on customer experience, innovation, and risk management.
In the role you will: Proactively assist scam victims with empathy, investigate incidents, and determine appropriate resolutions to minimize ongoing threats and support customers. Deliver clear, professional advice and promptly respond to queries, requests, and complaints, ensuring high-quality customer experiences. Engage with business stakeholders to maintain awareness of scams, investigate causes, and make evidence-based decisions for comprehensive resolution. Provide expertise on scam-related inquiries, suggest preventative solutions, and stay updated on regulatory obligations and legislation. Contribute to the delivery of the Total Customer Solution (TCS) and BBA strategy, focusing on customer experience, innovation, operational efficiency, and business prosperity. Adhere to BBA's risk management framework, ensuring data accuracy and reliability, and manage and resolve complaints in line with internal policies and legislative requirements. Desired Skills and Experience You possess extensive customer service experience and proficiency in MS Office Suite, coupled with strong written and verbal communication skills. Demonstrating high emotional intelligence, you excel in teamwork, conflict resolution, and problem-solving.
Relevant tertiary qualifications in finance Extensive customer service experience See yourself in our team You will be joining the Customer Relationship Centre, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with our company.
Why work for Beyond Bank? If you're passionate about innovation and driven by customer-centricity, then a career with Beyond Bank is for you. We are proud to be an equal opportunity employer and employ people from a wide range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities.
And there's even more benefits: A flexible, and diverse working environment Career development opportunities, training and coaching Annual paid work-life balance days to boost your annual leave Community volunteer days to support many community charities across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives. By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
Please be aware the next step in the process may include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
As a certified B Corp we are using our business as a force for good.
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