Customer Banking Consultant - Mt PleasantAbout The RoleOver the years, Auswide Bank has flourished, and we want you to help our customer relationships thrive! We're seeking someone with a strong work ethic, a passion for helping others, and a drive to succeed. If that's you, we want to hear from you!This role is a key component to the success of our Mount Pleasant branch. As a Customer Banking Consultant, you will be responsible for the highest delivery of an excellent customer experience and seamless service to our existing and new customers through our face to face, phone and digital channels. Full training is provided.You will also be required to provide support to our Canelands and Sarina Branches when required.Key Responsibilities:Handle teller functions, including deposits, withdrawals, account opening/closing, and general enquiriesActively promote Auswide Bank's suite of products including Home & Personal Loans, Term Deposits, Insurance, International Transfers and Credit CardsAssess customers' financial needs and identify any changes or abnormalities, essentially completing a 'Financial Health Check'Ensure compliance with Auswide Bank's Policy & Procedures, privacy guidelines, and other applicable laws and regulationsCollaborate efficiently with the team, participate in problem-solving initiatives, and drive innovation to enhance the organisation's capabilitiesComplete all compliance training and obligations in a timely mannerWork cooperatively with other personnel and external partners to achieve the company's objectives and assigned tasksAbout YouAs well as having excellent & effective problem solving, negotiation and communication skills, you will also need to demonstrate:Proven experience in uncovering customer needs in a customer service environment, preferably from the banking industryExperience working with KPI'sThe capacity to become proficient with a variety of technical financial systemsA passion for helping customers achieve their financial dreams and goalsOpen to learning and engaging with key stakeholders across the businessA desire to grow and develop within Auswide BankAbout Our BenefitsEmployee Assistance Program (EAP) and various Health & Wellbeing programsYears of Service Recognition programAn extensive range of discounts and benefits associated with the Bank's financial productsDiscounts with various business partnersA complete range of generously subsidised corporate uniformsAbout Auswide BankEstablished in 1966, Auswide Bank's mission has been to provide a convenient, high-quality alternative to the big banks while putting customers first. With over 55 years of experience, we continue to help Australians achieve home ownership, create wealth, and access banking and financial services. Our outstanding customer service, quality products, and national presence are made possible by mutually beneficial partnerships, an online lending platform, and our network of branches across Queensland.We know it's the small things that make us different, and we're proud to offer award-winning products, genuine customer service, and a Queensland-based contact centre. We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.How to applyThis is an exciting opportunity which has become available in our Mount Pleasant Shopping Centre branch. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.
#J-18808-Ljbffr