About the Role
The Customer Activation Manager is responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment. Reporting to the Deputy State Manager, the Customer Activation Manager will partner with various stakeholders in order to establish and manage a range of activities to enable our customers to meet their annual activity requirements and build capability and motivation.
The successful candidate will manage the delivery of ongoing work experience activities by taking into consideration the local labour market and skills in demand, conducting WH&S risk assessments, liaising with our Central Legal team to provide instructions and recommendations, and negotiating payment arrangements and budgets. The Customer Activation Manager will work closely with the Regional Account Manager and Site Staff to ensure they have up-to-date knowledge of current activity options and develop strategies to obtain mutually beneficial outcomes.
This role is being offered on a full-time, ongoing basis and will work at our Geraldton site.
About You
To be successful in the role you will be able to:
Demonstrate high level of interpersonal skills;
Demonstrate your ability to work effectively with a culturally diverse range of clients, employers and staff;
Maintain up-to-date knowledge of the labour market, suitable local employers and trends in employment that are relevant to Workskil Australia's caseload;
Liaise extensively with various stakeholders in order to establish a range of activities to enable Workskil Australia's customers to meet their annual activity requirements or generally build capability and motivation;
Prove your experience in creating employment pathway opportunities;
Demonstrate your ability to read reports and use that data to identify performance and compliance issues;
Demonstrate strong skills in data entry, ability to use the Microsoft Office suite and ability to type (minimum 30 words per minute); and
Demonstrate your ability to read, interpret and apply both corporate and operational policy and procedure work within a quality management system.
You will also be required to:
Hold a current driver's licence;
Have a good understanding of WHS practices;
Have a minimum of one year's experience in a management role;
Have a minimum of two years' experience in Employment Services; and
Have a minimum Certificate IV in Employment Services or Career Development and have completed three WHS Modules from Certificate IV in WHS.
About Us
Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution, we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.
We work hard every day to:
Work with our Customers to secure great long-term job opportunities.
Meet the labour needs of business and industry through quality recruitment services at no cost.
Assist businesses with diversifying their workforce.
Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
Deliver work experience projects to the community.
Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.
Remuneration
A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.
You'll also experience the work/life balance that comes with working a 9-day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full-time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.
About your Application
For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. If you progress in your application for this role, Workskil Australia will undertake screening, including medical assessments and police checks to ensure that you can carry out the inherent requirements of this role and that reasonable accommodations can be made. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to here.
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
Workskil Australia is an inclusive, equal opportunity employer and we welcome applicants who identify as Indigenous, are from culturally and linguistically diverse backgrounds or have disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.
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