Join our Team About this opportunity: At Ericsson, we're seeking a Head of Cloud Infrastructure Domain for ANZA CSS you will be fully accountable for delivering solutions covering the CSS Cloud infrastructure portfolio for all the customers in Australia and New Zealand. As a Cloud Infrastructure Domain for ANZA CSS with Ericsson, you will ensure the fulfillment of contracts, drive customer satisfaction, and contribute meaningfully to the organization's objectives. The role also demands building strong customer relationships across all levels, identifying up-sale opportunities, coaching the team for their professional growth and recognizing talent. Your contribution will also extend to supporting asset development, organizational set-up and growth, with the aim of driving forward our Professional Services culture.
What you will do: Lead the portfolio of projects under the domain responsibility and secure operational and financial progress as per the approved business case.Build and maintain service delivery resources and competence in accordance with CU CSS delivery capacity planning.Secure effective staffing of projects and presales engagements including right-shoring strategies.Act as design authority in the domain.Promote asset reuse and industrialization.Collaborate with cross functional teams to secure customer commitments and delivery excellence.Ensure full adherence to Ericsson processes, ethics & compliance directives, and cultural sensitivity.Identify opportunities for process improvements and lead initiatives to implement new procedures.Engage with the customer at all levels, including c-level.Control Unit's budget and secure cost recovery.Drive knowledge sharing and promote best practices.Act as the escalation interface towards the Market Area and Business Area for the solutions under the domain responsibility.Actively participate in Sales, Project & Operations governance.Effectively build, lead and develop a customer facing teams that consistently earns the trust and confidence of key customer stakeholder groups.Actively contribute as a member of the ANZA CSS LT to the overall success of the organization.The skills you bring: Deep expertise in the CSS Cloud Infrastructure portfolio with sound understanding of CSS Cloud infrastructure Portfolio's vision, business objectives, products, solutions and services.10+ years in leadership positions with customer exposure.Extensive experience managing a project portfolio and deliveries towards customers.Experience with Ericsson's project management framework, processes, and tools.Excellent interpersonal and communication skills and be able to interact with people at all levels.Financial acumen.Role model of Ericsson's Core Values.Customer focused, sees the big picture, can get things done with agility and speed.Self-motivated, with positive attitude and drive to solve problems and expand knowledge. Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
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Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out toContact us. We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work and we have been officially Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Ericsson Australia Employee Benefits: Wellness: Ericsson Australia offers a variety of programs crafted to support your physical and emotional wellbeing.Paid Time Off: We encourage all employees to switch off to recuperate and recharge through paid time off.Work Conditions: Looking to find better work / life balance? Speak to us about flexible work arrangements.Employee Discounts: We offer employees access to discounted health insurance, groceries and entertainment through our partner providers.Employee Development: Working at Ericsson gives you access to Degreed, an integrated learning platform where you can learn, upskill, develop and measure your skills.Awards: Ericsson values dedication, and we regularly recognize employee commitment through award programs i.e. service awards and peer recognition.Primary country and city: Australia (AU) || Melbourne
Req ID:759006
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