About the RoleSeaLink K'gari is currently seeking a Cruise Director / Deck Hand to join our team!As a Cruise Director, you will be responsible for ensuring our guests have a safe and informative sailing to K'gari, one of Australia's most iconic destinations. You will also ensure the safe and efficient operation of the vessel, including the embarkation and disembarkation of passengers and vehicles.In this role, you will have the opportunity to interact with a broad range of people with a high standard of customer service to guests in the onboard café and refreshment service.Other duties include coordinating the loading and unloading of vehicles and cargo, validating and counting boarding passes, and assisting in fuelling and general cleaning of the vessel.We encourage candidates with previous Cruise Director / Deckhand experience gained on a commercial vehicular and passenger vessel to apply. You must also have excellent interpersonal and communication skills and be able to work unsupervised and make decisions within set guidelines.At SeaLink K'gari, we pride ourselves on our commitment to workplace health and safety and offer training opportunities to support your professional development. If you are a self-motivated team player who is passionate about tourism and delivering exceptional customer service, we encourage you to apply today!Key Role RequirementsManage and maintain the vessel's supplies, equipment, and tools, ensuring timely stocking, rotation, and replacement.Perform scheduled and general ship maintenance duties, including painting, deck work, and general labor.Proactively report, manage and complete deck maintenance requirements. Assist with safe mooring operations and loading/unloading of passengers and supplies.Assist other crew members in cleaning and presenting the vessel, including public areas, decks, storage and engine spaces, onshore facilities, and between sailings.Participate in formal and informal training as needed to improve skills and knowledge.Ensure the highest levels of customer service standards are maintained at all times.Foster customer engagement by actively seeking feedback and implementing improvements to enhance the customer experience.About YouA natural flair for delivering exceptional customer serviceAn outgoing and friendly personality.Dedication to teamwork and maintaining a professional demeanorPhysically agile and capable to handle the demands of the jobStrong communication skills, both written and verbalIndependent and proactive in taking ownership of tasksFlexible and adaptable, able to handle short-notice shifts and changesSkilled in managing challenging situations with a calm and solutions-oriented approachImpeccable grooming and presentation, reflecting the company's high standardsSkills, Qualifications & ExperienceEssential Drivers LicenceExperience working in a fast-paced team to reach goalsA valid Queensland RSA – or the ability to obtain one DesirablePrevious experience in a similar roleElements of Ship Board Safety QualificationCoxswain Certification (I or II)Senior First Aid QualificationExperience in the Tourism and/or Hospitality IndustryExperience in the Marine Transport IndustryVessel or general maintenance experienceHow to ApplyClick APPLY to complete your application.We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.About UsSeaLink - K'gari (Fraser Island) … A World Heritage listed island off Australia's Eastern Queensland coast, is the world's largest sand island, stretching over 120km. With cool towering rainforests to walk through and explore, over 100 freshwater lakes to swim in, including the iconic Lake McKenzie and Lake Wabby, and an amazing beach highway, where else would you rather be.Living and working in paradise… we can't think of anything better!Though surrounded by untamed wilderness and rugged terrain, K'gari boasts luxurious, relaxing and natural accommodation experiences.
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