Guardian Australia is part of Guardian News & Media (GNM), publisher of theguardian.com. As a leading global media organisation, we are renowned for our pioneering independent journalism and our award-winning digital products. We are seeking a skilled and motivated CRM Specialist to join our close-knit team in this newly created role.In this role, you will… Take local ownership of ongoing CRM engagement and reader revenue activity, with a specific focus on building direct relationships and habits, converting readers into supporters, keeping supporters engaged, and minimising churn.Plan, implement, optimise and report on multi-channel campaigns and journeys across Guardian Australia's reader and customer lifecycle.Work closely with CRM teams in the UK and US to understand global CRM strategy and best-practices, identifying and executing on opportunities to localise.For more information please view the full job description here .
You'll bring… Knowledge and experience:
2+ years experience in a CRM executive role.Demonstrated understanding of core CRM principles such as segmentation, automation and journey mapping (experience using Braze will be highly regarded)Working knowledge of HTML.Demonstrated interest in news and current affairs.Skills and behaviours:
Ability to grasp new concepts and technical instructions quickly.Adaptable, self-motivated and proactive.Strong, clear, concise communicator with strong written English skills.Good at digesting and critically assessing strategy and plans.Team player with strong soft skills and the ability to build productive and collaborative working relationships.Strategic and critical thinker.Excellent time-management and organisation skills, with the ability to prioritise and balance competing tasks and meet deadlines.A strong interest in, and understanding of, the Guardian brand.About working at Guardian Australia… Employee assistance program (EAP) to support employee wellbeingDedicated diversity and inclusion employee groups, action plans (including our Reconciliation Action Plan ) and cultural competency trainingTo apply for this position, please upload your résumé (maximum three pages) and a cover letter. In your cover letter please outline your motivation for applying for the role and why you think you are suitable.
Closing date for applications: Sunday, 22nd September 2024.Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.If you require an adjustment to be made during the recruitment process, please email ****** We believe that our role in the Australian media is to give a voice to the most marginalised people in society and value and respect all differences in all people — including people of colour, Aboriginal and Torres Strait Islander peoples, people from different social classes and people with disabilities (seen and unseen). We believe that these communities must be centred in the work we do, bringing a new perspective and a diversity of thought. We strongly encourage applications from people with these identities and/or marginalised groups.
#J-18808-Ljbffr
