State Library of New South WalesCRM Platform ManagerDigital Experience DivisionClerk Grade 9/10 •Opportunity to lead the implementation of a new whole-of-Library CRM•Temporary full time role up to 2 years, with possible extension•Competitive remuneration package up to $149,632 p.a.
(package includes salary between $120,859 - $133,183 p.a., plus employer's contribution to superannuation and annual leave loading)About the State Library The State Library of New South Wales is one of Australia's oldest and most important public institutions.
Collecting actively since 1826, the Library preserves and presents the social, cultural and scientific history of our State and our Nation for the benefit of all.About the Role This is a new and exciting opportunity to lead the implementation of a new whole-of-Library CRM to support constituent engagement and satisfaction.
You will lead all aspects of the implementation and staged rollout, ensuring the platform delivers on the CRM strategy in alignment with business goals.Working collaboratively across the Library, you will ensure the platform meets business, functional, and technical requirements, in addition to executing stakeholder engagement plans to ensure positive client experiences.Essential Requirements To be successful in this role, you will have: •Demonstrated experience as a Product Owner / Project Manager / Change Manager on CRM systems.•Experience applying data and insight to inform decision-making.
What we offer •Flexible working conditions, including the ability to work extra hours where required over several days or weeks and then reclaim those hours as time off.•Professional development opportunities, including study support and targeted training programs to further develop in your career.•Wellbeing initiatives including an Employee Assistance Program, flu vaccinations, gym programs and staff discounts at the Library café and bookshop.•Staff engagement activities, such as workplace committees, a staff suggestion scheme, and all staff actively participating in the development of the Library's Strategic Plan.
How to apply To apply for this role please complete the online application and provide the following: •An up-to-date copy of your CV.•A response to the following questions.
Attach your responses as part of your online application and/or as part of a cover letter (up to two pages) outlining how your skills and experience meet the key knowledge and experience and essential requirements for the role.Please keep question responses to a maximum of 3 paragraphs.
1.Describe your experience in implementing and maintaining a CRM platform which delivered on strategic priorities.2.Provide an example of your success in change management and lifting adoption of a new system.
The State Library of NSW welcomes and encourages applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and workers of all ages.
Applicants can request a reasonable adjustment throughout each step of the recruitment process.
Please make a request by noting this in your application or contacting Kathy Giang at or on (02) 9273 1793.Talent Pool Applicants not initially offered a role but have been assessed through the recruitment process as being suitable will be placed in the Talent Pool to fill future ongoing and temporary vacancies as they arise.
Placement in the Talent Pool remains valid for 18 months.
Eligibility to apply To be eligible to apply for this role you must be either;•an Australian citizen or•a permanent resident of Australia, or•a New Zealand citizen with a current New Zealand passport or•a citizen of another country with an appropriate visa that allows you to work in Australia for the period of temporary employment or if you are seeking ongoing employment, you must hold a permanent visa that allows you to work in Australia.Appointment to this role is subject to Pre-employment Checks.
Additional checks may be required throughout your tenure at the Library should the accountabilities of your role change.
Further information that may assist you with applying for this role
Role Description (pdf) Role Description (word) Applying for a role in the NSW Public Service NSW Public Sector Capability Framework State Library Accessibility Guide The Guide for applying for roles at the State Library of NSW will assist you in completing your application and provide you with an understanding of the selection process.
If you have any questions about the role, please contact Robin Phua on or (02) 9273 1727.Closing date for applications: Tuesday 8 October 2024 at 10am.
