At Bunnings, you'll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.
About the role: The Credit Risk Team Leader will be responsible for supporting a busy team of 6 Credit Risk Officers based at the Bunnings Store Support Rivervale office. This role will see you reporting directly to the Heavy Commercial Risk Manager. You will need to support the team to maintain KPI's in processing new Powerpass credit applications for both our Australian and New Zealand businesses whilst managing incoming calls and email requests from our customers, commercial account managers, trade specialists and stores. Many of these queries are around management of our existing customers accounts that require assistance with credit limit increases, account changes and application troubleshooting. You will be responsible for motivating the team to achieve their goals including assigning tasks and assist them to effectively manage their workload. You will also coach them to identify areas to improve and ensure all their responsibilities are successfully completed.
Full training will be provided so you succeed in the role.
What's involved: Successfully leading the team in achieving all expected Risk duties Provide support to the Credit Risk manager in areas such as rostering of team annual leave arrangement of commercial updates and team meetings Processing new Powerpass Trade Credit Applications for AU & NZ Interpret and assess online credit reports Obtain additional documentation and security as required, including directors guarantees financials and customer background Credit risk management of existing accounts of both Australia & New Zealand (Credit Limit Review process Ensure management of all NZ and AU security registrations Provide administration support by correctly distributing mail and registration of returned documentation Provide phone and email support to our Internal and external stakeholders with a strong focus on support to our AU & NZ commercial teams Respond to enquiries and escalations concerning applications and any other queries that arise Maintenance of multiple high volume email inboxes Who we're looking for: We're looking for a committed and motivated individual with excellent communication skills and the ability to multitask. Your patience, tenacity, and the ability to remain calm under pressure along with your strong customer service background, will set you apart from the rest.
You'll need: Previous leadership experience ideally within the Credit / Finance industryUnderstanding of and ability to analyse Credit data for assessment purposes preferred.Ability to work within deadlines and timeframes and know how to prioritize.Excellent customer service and communication skillsMust be able to make a correct assessment decision confidentlyMust be highly motivated, friendly, and approachableModerate - high computer skills with excel, outlook and Oracle experience preferredHighly personable, punctual and efficientBasic understanding of entity types, business structures and data sources preferredAbility to effectively take on professional feedback.Ability to goal set and motivate the wider team to achieve set goalsBe confident in conflict resolution while maintaining integrityExcellent verbal and written communication skillsMust be able to multitask while keeping excellent attention to detailExcellent time management skills are requiredWe're here to support you. Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at ****** and a member of the team will be in touch.
You'll be part of a workplace where you'll feel like you belong. There's so much on offer when you're part of our Bunnings team with benefits including:
Our flexible and informal work environment which helps bring balance between work and home.
Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.
Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.
12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.
The opportunity to create a real difference in your local community and environment.
Join us and experience Bunnings from the other side of the counter.
Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role. About UsWe are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry.
Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service.
Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand. "We're building the best ... our team makes it happen".
Our CommitmentAt Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.
A diverse and inclusive team makes everyone feel valued, respected and connected at work. We're committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.
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