Full time Location: Robina, Gold Coast
About Us: Established in 2006, Credit Connect Group (CCG) is a leader in Non-Bank Lending and First Mortgage Investments in Australia. We connect Borrowers, looking for fast, flexible short-term loans, to Investors, seeking access to income-focused, high-return investments secured by Australian real estate, via an online private investment portal.
About the Role: We are looking for an experienced Fund Accountant/Administrator to assist in the ownership and management of our investor platform and unit registry, overseeing the entire process from onboarding, registrations, applications, and investor management. The successful candidate must have a proven ability to manage all aspects of investor operations, with a strong emphasis on the accurate reconciliation of monthly interest payments and banking transactions. Advanced Excel skills are critical for this role, as you will handle complex financial data, ensuring precision and timely execution.
Your role will involve building and refining a seamless investor ecosystem, where data management, monthly distribution payments, and reconciliation are key priorities. You will be instrumental in managing relationships across a diverse investor network and driving improvements in our processes to enhance investor satisfaction and operational efficiency.
Additionally, you will have the opportunity to lead the transformation of current processes from manual to a more streamlined automated system. Experience with data collection and system implementation would be highly regarded.
Responsibilities and Duties: Daily bank reconciliation and financial record-keeping. Manual reconciliation of interest payments and banking records. Creation and review of monthly interest distribution payments. Maintain investor files, monthly accounts, and registers. Ensure timely receipt of funds before loan settlement. Track and follow up on commitments by investors. Process account updates to investor data. Ensure investors receive timely, accurate reporting on their investments. Onboard new investors and provide excellent service throughout the process. Review client registration, including AML and ID checks. Respond to Investor phone and email enquiries with a highly professional, customer-focused approach, ensuring high levels of satisfaction and prompt issue resolution. Essential Qualifications and Skills: Must have advanced Excel proficiency skills. Ability to manually create, format, and analyse large datasets using advanced formulas (e.g., VLOOKUP, INDEX/MATCH, SUMIF). Ability to manually clean, organise and audit data with no reliance on automation. Capable of troubleshooting Excel issues, including formula errors and data discrepancies. Experience in daily banking and manual reconciliation from Excel to the bank is essential. Strong background in investment-related data management and administrative tasks. Excellent client service skills with a solutions-oriented mindset. Well-developed written and verbal communication skills. A highly organized person with strong attention to detail. A great opportunity awaits the right person to join our growing team of forward thinkers.
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