Coxswain, Cruise Attendant, Dive Instructor, Tour Manager

Marine Seek Pty Ltd is looking for experienced tourism super stars to join our onboard operations team as Coxswains, Dive Instructors, Cruise Attendants and Tour Managers.We have a range of positions available for energetic and experienced professionals.The successful applicants will work on a range of tour experiences, within a team of high calibre professionals ensuring our guest experiences are at the very highest level of service and safety.Our operations currently include:Liveaboard style overnight accommodation on Lady Musgrave HQ Pontoon permanently moored in the Lady Musgrave Island coral cay, on the Southern Great Barrier ReefLady Musgrave Island full day tours departing Bundaberg Port Marina DailyAustralia Whale Watching ½ day tours departing Bundaberg Port MarinaOuter Reef Diving Experiences on the Southern Great Barrier ReefSeasonal guest experiences including snorkelling with manta rays and turtle hatching experiencesThe successful applicants will have the opportunity to work both on our day tours and as a host/guide for overnight packages and experiences onboard HQ Pontoon reef accommodation.Marine biology, Master Reef Guide qualifications, Eye on the Reef training, multi-lingual and/or previous experience working on the Great Barrier Reef will be advantageous. Dual role qualifications will be an advantage.Full-time, casual and part-time positions available. Above Award generous remuneration packages offered to the right applicants.ABOUT THE ROLES:COXSWAIN:About the Role:Operate Glass Bottom BoatGive educational, informative and engaging commentary about Lady Musgrave Island, the Great Barrier Reef, fish and coral species, sustainable reef protection and eco tourism for the glass bottom boat tours.Island landings for guest drop-offs/pick-upsAssist with snorkel watch and other tour roles as requiredClean and maintain all vessels and equipmentProvide exceptional customer service to our guests and be willing to be trained over all aspects of the operation and additional vessels.Host overnight guests and large groupsWhat you will bring to the role:Excellent communication and customer service skillsBroad knowledge of the marine environment, particularly coral reef systemsProvide an interactive yet safe experienceStrong organisational skillsA team player attitudePreference may be given to Coxswains who can speak multiple languages.Marine Biology degree or diving certification is an advantageThe Following Certifications and Licenses are essential:Coxswain or higherAdvanced Resuscitation / Oxygen Provider (Qld WPHS recognised)CPR (Qld WPHS recognised)Current First Aid (Qld WPHS recognised)Qld valid RSA (or be willing to obtain)Qld valid Blue Card (or be willing obtain)The Following Certifications are Advantageous However not Essential:Driver's licenseExperience on passenger/tourism vessels highly regardedDive Master/Instructor CertificationMaster Reef GuideMarine Biologist (Bachelor Degree)Eye on the Reef TrainedCoral Watch ExperienceCOTs and Drupella control training/experienceCovid Cleaning CertificateFood Safety Certificate (or be willing to obtain)Elements of Shipboard SafetyDIVE INSTRUCTOR / DIVE MASTER:The successful applicant will be required to work on a range of diving experiences from Introductory Dives through to Advanced Open Water Scuba Diving Courses. You will work as part of a high calibre team of professionals ensuring our guest experience is the very highest level of service and safety. Native, C2 & C1 level English is required, multilingual is advantageous.What you will bring to the role:Excellent communication and customer service skillsBroad knowledge of the marine environment, particularly coral reef systemsAbility to provide an interactive yet safe diving experienceStrong organisational skillsA team player attitudePreference may be given to instructors/masters who can speak multiple languages.Marine Biology degree or coxswain/master V is an advantage however not necessaryExperienced DM and DI only pleaseThe Following Certifications and Licenses are essential:PADI or SSI Instructor / Master certificationAS 2299 diving medical certificateDive Instructor / Master InsurancesAdvanced Resuscitation / Oxygen Provider (Qld WPHS recognised)CPR (Qld WPHS recognised)Current First Aid (Qld WPHS recognised)Qld valid RSA (must be willing to obtain)Qld valid Blue Card (must be willing obtain)The Following Certifications/Qualifications and Licenses are advantageous however not essential:Driver's licenseMaster Reef GuideMarine Biologist (Bachelor Degree)Eye on the Reef TrainedCoral Watch ExperienceCOTs and Drupella control training/experienceCovid Cleaning CertificateFood Safety Certificate (must be willing to obtain)CRUISE ATTENDANT:Cruise Attendants work in the galley in food and beverage service on board our Day Tour vessel for both reef tours and whale watch tours as well as HQ and overnight hosted guest experiences. This position is responsible for the preparation and presentation of our morning and afternoon tea and buffet lunch service, as well as barista station and drink service. As an accredited 5 star tourism operation, we uphold a high standard of crew presentation and higher standards of customer service. Previous experience in high calibre restaurants, airline crew, white boat service will be an advantage, however if you can deliver guest services at a consistent high standard and always with a smile, dynamism, attention to the finer details and a 'can do' attitude, we want to hear from you! Don't hesitate - this role is for immediate start. Native, C2 & C1 level English is required, multilingual is advantageous. Living locally is advantageous. A famil is required for this position.What you will bring to the role:Excellent communication and customer service skillsStrong organisational skillsA team player attitudeAbility to multitask and think aheadAbility to communicate to a diverse range of peoplePreference may be given to those who can speak multiple languages.Any marine experience on reef or river cruises will be an advantageThe Following Certifications and Licenses are Essential: (you must have these or be willing to obtain them within 2 weeks of commencing)Advanced Resuscitation / Oxygen Provider (Qld WPHS recognised)CPR (Qld WPHS recognised)Current First Aid (Qld WPHS recognised)Qld valid RSA (must be willing to obtain)Qld valid Blue Card (must be willing obtain)Qld valid Food Handling and Safety certificate (must be willing to obtain)The Following Certifications/Qualifications and Licenses are Advantageous However not Essential:Driver's licenseExperience on passenger/tourism vessels highly regardedDive Master/Instructor CertificationMaster Reef GuideMarine Biologist (Bachelor Degree)Eye on the Reef TrainedCoral Watch ExperienceCOTs and Drupella control training/experienceTOUR MANAGER:The Tour Manager oversees all on vessel and day tour operations for our award winning, advanced eco certified Southern Great Barrier Reef day tour to the LME HQ pontoon in the Lady Musgrave Island lagoon.The successful applicant will have a 'can do' attitude and experience in positive and strong team management as well as a passion and commitment for delivering high standard customer service with a smile. You will be required to oversee the time management and running of a range of tour experiences working with a team of high calibre professionals ensuring our guest experiences are of the very highest standards in service and safety. The position requires applicants to reside in Bundaberg area or be willing to relocate. Lady Musgrave Experience tours depart daily from the Bundaberg Port Marina located in Burnett Heads.The successful applicants will work primarily on our day tours and as a Tour Manager and may have the opportunity to work overnight packages and experiences onboard HQ Pontoon reef accommodation. Overnight shifts whilst hosting liveaboard style charters are based onboard Lady Musgrave HQ Pontoon at Lady Musgrave Island. A famil is required for this position.What you will bring to the role:Excellent communication and customer service skills are essential to this roleExceptional organisational and time management skills are essential to this roleA demonstrated ability to manage a team of high calibre professionals in a fast paced environmentAbility to prioritise and multitask and 'think on your feet'Ability to work under pressure, while maintaining meticulous attention to detailsBroad knowledge of the marine environment, particularly coral reef systems or willingness to learnA passion for providing an interactive yet safe experience for all guestsLeadership style of active participation and a proactive and 'can do' mindset is essentialThe ability to communicate with a diverse range of guests in a friendly and professional mannerThe ability to respectfully communicate with crewThe ability to oversee tasks to ensure the smooth running of all tour operationsPrevious Experience in similar roleThe Following Certifications and Licenses are Essential:Advanced Resuscitation / Oxygen Provider (Qld WPHS recognised)CPR (Qld WPHS recognised)Current First Aid (Qld WPHS recognised)Qld valid RSA (or be willing to obtain)Qld valid Blue Card (or be willing obtain)Qld valid Food Handling and Safety certificate (or be willing to obtain)Qld valid Marine Radio license (or be willing to obtain one)Elements of Shipboard Safety AMSA certification (or willing to obtain within 3 months)National Police check (or willing to obtain one)The Following Certifications/Qualifications and Licenses are Advantageous However not all Essential:Australian or recognised international Driver's license (essential)Dive Master/Instructor CertificationMaster Reef GuideMarine Biologist or Environmental Science with speciality in Marine (Bachelor Degree)Eye on the Reef TrainedCoral Watch ExperienceCOTs and Drupella control training/experienceCoxswainsLifeguard certificationExperience in marine tourism and hospitality management IS essential and advantageous. More information about our operations can be found at www.ladymusgraveexperience.com.auALL APPLICANTS MUST HAVE THE APPROPRIATE VISA AND UNRESTRICTED WORKING RIGHTS IN AUSTRALIA FOR ALL POSITIONS. NATIVE, C2 & C1 ENGLISH IS REQUIRED AND MULTILINGUAL IS ADVANTAGEOUS. GENUINE CANDIDATES WITH RELEVANT EXPERIENCE NEED ONLY APPLY.If you possess the required attributes and are looking for an exciting career change please forward your resume to ****** with a brief cover letter outlining the position you would like to apply for, previous experience, where you are located now/if you are willing to relocate for the position.
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