JOB DESCRIPTION Maximum Term Contract - 15 Months Melbourne- Full Time - Onsite- Associate Our Welcome Crew is part of the National Workplaces Team at PwC.
We deliver service to the diversified business operations of PwC and to our Clients.
We're looking for a Welcome Crew Team Member to join the team and manage reception and welcome crew services at PwC Melbourne.
Use the know-how you've gained in Administration.
With new challenges and problems to solve, you'll have plenty of support and opportunities to grow.
Your strong communication skills and team ethos will get a workout.
You'll learn plenty as you provide the first point of contact for all visitors to the firm.
Day to day, you'll be processing and confirming bookings, providing one on one assistance to staff and clients, providing information and options.
In our Welcome Crew team, you'll work collaboratively across the various Enabling Functions Teams that provide support to our front of house operations.
Tasks include Manage all Welcome Crew duties including customer service via phone, walk-ins and email.
Receive and greet guests and staff, following PwC protocols for guest arrival and escort guest and visiting staff registration.
Keep guests appraised in the event of delays in meeting their contacts.
Provide initial AV support for meetings and events, ensure spaces are set up with supporting AV requirements.
Be the first port of call if the host requires guidance and support during the meeting/event.
Maintain user documentation tailored specifically to office location.
Monitor all AV and associated network equipment, ensuring the return of booked items distributed to people floors when required.
Troubleshoot AV/IT equipment issues and escalating as required.
Monitor room bookings, equipment and catering requirements and update and amend as necessary.
Administrative needs during meetings are supported where possible i.e.
photocopying, phone assistance etc.
Maintain data integrity of systems and reference tools as well as Identify and report maintenance issues as required.
Establish objectives, prepare self-assessment and discuss development plans with your manager as part of the appraisal process.
Undertake reporting as required and understand PwC and its office operations and refer queries to the most appropriate team or individual.
Identify areas for improvement, possible solutions and escalate as appropriate and engage in change and improvement initiatives.
Complete timesheets and submit expenses in compliance with PwC policy.
Coordinate and reconciling catering billing.
Assist new team members with coaching on systems and processes to set them up for success.
Know your team's mission and your role in contributing towards PwC's vision and strategy.
Actively participate in team meetings through positive contribution of ideas and feedback support team across different areas during leave or peak periods.
More About You You are willing to undertake a rostered shift between the hours of 7.00am to 7.00pm and undertake shifts outside these times as required by the business.
You have significant experience in managing Guest Relations and Concierge Services in a busy environment.
You have organisation skills gained through a role in Hospitality, Executive Assistant, Personal Assistant, Reception or Event management capacity.
You have demonstrated ability to prioritise competing demands and manage logistical details for all meetings.
You have exceptional client service focus.
Highly developed written and verbal communication skills.
You have proactive research skills to enhance the guest experience (such as guest and staff recognition, looking for ways to go above and beyond standard client expectations, preempt requirements or address queries).
You are able to navigate and operate multiple systems and software.
You are able to learn and operate technical AV equipment including initial troubleshooting or working with AV/IT teams to resolve issues.
Your Ability to quickly build extensive knowledge of local amenities and surroundings.
You have appreciation of customer experience principles - working actively to identify and reduce incidents that may negatively impact brand or service.
This role will provide coverage for an employee who is on parental leave for 15 months.
It's time to move forward.
And upward.
You want to grow, reach new heights and move up the corporate ladder.
We'll give you a career-boosting role that: Helps you learn and grow with our internal Academy, study support, and partnerships with Udemy and Coursera.
Has competitive and transparent salary packages with the opportunity for yearly bonuses and promotions.
Is strong on growth and reward.
Provides strong mentors, meaningful work and plenty of networking opportunities.
Gives you the chance to explore, with overseas secondments and our Together Anywhere policy that lets you work up to 4 weeks from anywhere in Australia.
Helps you prioritise your life outside of work, with lifestyle and wellness stipends up to $500 a year.
We're an inclusive bunch, and we try to make life easier - for our clients, our teams and our communities.
If you need reasonable adjustments when applying, just let us know.
Pat Castro is the Recruitment Manager for the role.
As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.
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