Administrative Assistants (Administration & Office Support)
Government - State (Government & Defence)
Do you want to be a part of a team that promotes and improves the health of its people and community? Are you looking for an organisation that listens to what you have to say, supports flexible working arrangements, health and wellbeing and is focused on engagement and culture? Then look no further.
This is a Fixed Term Full Time appointment until 30/06/2025, with the possibility of extension(s) and/or permanency.
About this role
We have an exciting opportunity available for a dynamic and energetic Coordinator Consumer Experience to join our team here in the Consumer Experience and Clinical Excellence (CECE) directorate at the NMHS. We are on a mission to elevate the consumer voice and better engage our consumers in more of our day-to-day activities across our sites and services, including clinical incident reviews, policy development and clinical quality improvement. In this role, you will lead a small consumer experience team aiming to implement various strategies to improve consumer engagement. You will work closely with a range of our consumers, Community Advisory Councils, safety and quality teams, clinicians and others to implement these strategies as well as other work to improve consumer experience, consumer feedback and complaints management. This role reports to the Director, Safety, Quality and Consumer Experience within the CECE directorate.
What we are looking for
We are seeking a dynamic and motivated individual with great communication and interpersonal skills, who enjoys working with people in a strategic role. The ideal applicant for this role would enjoy leading a small team and supporting the professional development of staff and other stakeholders to enhance capability in consumer engagement. Experience in consumer engagement initiatives and consumer feedback is essential.
While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At NMHS, we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity. During the selection process you will be assessed on your ability to fulfil the responsibilities of this position while upholding our values.
About the NMHS
North Metropolitan Health Service (NMHS) fosters an environment of equity and inclusion and strives to ensure everyone experiences a sense of belonging. We celebrate the rich diversity of our community and are committed to recruiting a team that is reflective of those we care for. We encourage anyone who aligns with our values of Respect, Integrity, Teamwork, Innovation and Care to apply for this role.
NMHS is committed to growing the Aboriginal workforce as a part of our Aboriginal Health and Wellbeing Strategy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position.
NMHS upholds the social model of disability. If you have any access needs or require adjustments to participate in the recruitment process, please contact Dr Tina Bertilone on
Area Profile
North Metropolitan Health Service (NMHS) provides timely access to high quality health care, embracing acknowledged best practice to deliver improved clinical outcomes in the face of rising challenges for all healthcare providers. The NMHS comprises a mix of tertiary, specialist and generalist hospitals. Our north metropolitan catchment area covers almost 1000 square kilometres. Our population represents about 28 per cent of Western Australia's total, and is projected to grow to more than 0.9 million by 2031. For further information about NMHS visit:
What we offer
In addition to the great salary our employees enjoy an amazing range of benefits:
Generous salary packagingDiverse and inclusive cultureFlexible work and leave arrangementsPaid study leaveDiscounted public transportDiscounted access to 70 gyms, pools and leisure centres across Perth with Fitness Passport11% employer superannuation contribution. For more information on superannuation click here.NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate.
Want to know more about this role?
We encourage you to contact Dr Tina Bertilone, Executive Director - CECE on
Ready to join our team?
Applicants are required to apply online so allow enough time to complete the online application process and attach your documentation. If you experience difficulties, please contact Employee Services on for immediate assistance during business hours.
Your application should include:
A cover letter and statement addressing the Selection Criteria (as listed in the attached JDF) - please use your cover letter as an opportunity to introduce yourself, outline your suitability for the role, and let us know why you believe you should be considered for this position. (no more than 3 pages).A detailed Curriculum Vitae - your CV should summarise your employment history and academic qualifications whilst highlighting existing skills you can bring to the position.The names and contacts details of two (2) professional referees. It is preferable that one of your referees is a current manager or supervisor.Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
Lodgement is system generated. Any submissions after or on, 4:00pm on the closing date will not be accepted.
We look forward to receiving your application.
#J-18808-Ljbffr
