We are seeking a Coordinator, HiQ Service Delivery to join HiQ, Student Services and Wellbeing, Administrative Division.
The Coordinator, HiQ Service Delivery is responsible for leading and managing the delivery of high-quality service and administrative support to students, staff, and external stakeholders. The role will champion continuous improvement of service quality and processes, identifying training needs, coordinating the development, delivery, and measuring the effectiveness of training and service delivery.The position is responsible for leading and managing the HiQ Training and Quality Assurance team and will work collaboratively with HiQ Team Leaders who manage day-to-day HiQ service operations to ensure effective service outcomes and utilisation of resources. The position will work in partnership across the department and across the University.
About us QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.
Student Engagement comprises of HiQ Contact Centre and Service Points, Future Student & Conversion and Engagement teams. HiQ is the university's contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT's sense of community and support students to develop their professional identity, networks, and employability..
What you need to succeed 1. Education, training and/or relevant experience equivalent to postgraduate qualifications or progress towards postgraduate qualifications and extensive relevant experience.
2. Demonstrated leadership skills and experience, including managing competing priorities and the ability to contribute to building a constructive team culture, focussed on delivery of high-quality service.
3. Demonstrated experience in leading high-volume services focussed on service excellence to a large and diverse client group and the ability to collaborate with a wide range of stakeholders across organisational boundaries.
4. Demonstrated ability to provide specialised advice, manage complex and sensitive matters, interpret policies and guidelines, and prepare professional and effective communications to a wide range of stakeholders.
5. Demonstrated skills in critically analysing training and development needs within a large complex organisation and to apply effective and appropriate learning strategies to meet those needs.
6. Proven digital literacy skills and office information technology with experience in the use of a large corporate information system including interpreting, accessing, inputting, compiling and reporting on data.
Life at QUT We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:
As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy , aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.
We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.
At QUT, diversity is not just embraced—its celebrated. See our commitment
How to Apply
Discover the possibilities that await with a career at QUT. If youre ready to embark on a journey of innovation and opportunity, were excited to meet you.
Find out more about this position and submit your application by clicking Apply' or the link below. View the job details at: https://qut.nga.net.au/?jati=DC74AD36-9991-5B4A-1C34-DAD7832F3E2C
Job opens: 19-Jun-2024
Applications Close: 03-Jul-2024 at 11.30pm
Start your application by clicking the "begin" button. TEQSA Provider ID: PRV12079 (Australian University) | CRICOS No. 00213J | Privacy | Legal
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