Contracts Administrator - Business Systems Maintenance
Information and Technologies Branch, People, Information and Communication Services Division
Are you passionate about managing vendor relationships and ensuring top-notch service delivery of ICT contracts?
If you possess the skills and experience to excel in these areas, we invite you to join our Business Systems Maintenance, Vendor RelationshipsManagement team as our full-time permanent Contracts Administrator.
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role As a Contracts Administrator, you will play a pivotal support role in managing relationships with vendors to guarantee the delivery of exceptional services to our department. Your responsibilities are as follows:
Assist with the management of ICT contracts through vendor management, providing feedback on vendor performance under the contract by recording, analysing and reporting service level performance and opportunities for improvement.Coordinate the governance of ICT contracts, including establishing meeting schedules and secretariat duties.Receive, review and distribute vendor reports. Maintain registers of documentation and data from vendor reports including service level, monthly, quarterly, annual and post-incident reporting.Monitor ongoing financial commitment of ICT contracts, through cost management, forecasting, budget monitoring, cost analysis, and recording monthly invoices for contract expenditure in alignment with budget and contract commitments.Process and maintain records of vendor access to departmental IT systems in line with contractual obligations and departmental mandatory requirements, policies and processes. Conduct regular reviews and audits of system access and expiry dates and update accordingly.Liaise with the relevant departmental business units and external vendors in relation to contracts to ensure that business deliverables are met. This includes the development of and tracking/recording progress of statements of work and requests for additional service.Provide administrative support as required.Undertake specific projects and/or activities as allocated by the Manager.About You To excel in this role, it would be highly desirable to possess the following skills and experience:
Analytical skills: Ability to assess vendor performance and financial data.Communication skills: Effective communication with vendors and internal stakeholders.Organisational skills: Manage multiple tasks and detailed records efficiently.Attention to detail: Accurate review of reports and compliance with requirements.Financial acumen: Experience in budgeting, cost management, and financial forecasting.Problem-solving skills: Identify and address issues in vendor performance and contracts.Technical proficiency: Familiarity with ICT systems and departmental policies.Team-oriented mindset: Collaborative approach to working with business units and vendors.How to Apply Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history); andAttach a 2-page written statement about how your achievements and capabilities meet the requirements of the role. We look forward to receiving your application and learning more about how your skills and experiences align with the needs of our team.We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. Applications from recruitment agencies will not be accepted. When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services. Salary rate shown is reflective of full-time (1.0 FTE). We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.
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