Continuous Improvement Lead

Join Ausgrid as we embark on our exciting transformation journey! Permanent Full Time | Starting from $127,366 + 15.5% Super Enjoy a fortnightly Rostered Day Off (RDO) in support of work-life balance Join us at our brand new Headquarters in Honeysuckle, Newcastle Ausgrid is on an exciting transformation journey and now is the time to be a part of something big. We are proud to service Australia's east coast, as a leading business in energy distribution, delivering a safe and reliable electricity supply to more than 1.8 million homes – that's over four million Australians relying on us every day.
Our vision is simple; for our communities to have the power for a resilient, affordable net zero future.
We take pride in knowing that the work we collectively achieve today will transform the world tomorrow. We value a culture of working and living safely, being customer focused, commercially minded, collaborative, honest, accountable, and respectful. Our values are not just initiatives driven by leaders; they define the way we work.
Your new role Reporting to the Senior Manager Continuous Improvement, you will be primarily accountable for implementing business enhancements that drive positive outcomes for customers, strengthen the organisation's reputation, and support commercial success. A key aspect of your responsibilities will involve training, coaching, and mentoring personnel in Continuous Improvement tools, philosophies, and techniques, ensuring they are equipped to apply these practices effectively to deliver tangible business benefits.
You will lead and actively contribute to cross-functional initiatives aimed at achieving sustained and measurable customer-focused improvements. Through thorough analysis of customer feedback and business performance, you will implement and help drive changes to business processes that align with and further Ausgrid's strategic objectives. Effective management of operations will be essential, involving business planning, work scheduling, and collaboration with other customer-centric teams to successfully implement positive change.
An important component of your role will be to provide training and coaching in continuous improvement methodologies and helping to inculcate a culture of continuous improvement across the business. You will work to align these initiatives with the broader business strategies and objectives, ensuring that customer and stakeholder needs are identified and addressed proactively to maintain positive experiences. Your contributions will also include developing robust business cases for improvement initiatives, capturing and documenting lessons learned, and fostering organisational knowledge sharing to enhance improvement efforts.
As you carry out these responsibilities, it will be essential to reflect Ausgrid's values in your approach and adhere to policies and procedures that promote a safe, healthy, and inclusive work environment. Placing the customer at the heart of decision-making will guide your actions, as will your efforts to define clear improvement targets and the roadmap to achieve them.
Additionally, you will assist in coordinating and tracking continuous improvement initiatives while providing timely reporting to stakeholders. Through coaching and guidance, you will influence and drive meaningful change across the business.
Spark our interest! Our hiring decisions are not only based on your experience and skills but your passion, attitude, and alignment to our core values.
The ideal candidate will come with a strong track record of initiating, driving, and implementing continuous improvement initiatives, complemented by skills in the practical application of continuous improvement philosophies and techniques, including Lean and Six Sigma, enabling you to make a significant impact on customer outcomes, organisational efficiency, and effectiveness. You will have a strong ability to identify and analyse issues, problems, and opportunities, allowing you to draw informed conclusions and propose actionable solutions.
You will have the ability to develop and deliver training in continuous improvement tools and techniques, as well as coach and mentor others, as this is essential for fostering a culture of improvement and lifting the capability of the organisation. You will excel at resolving conflict and assisting others in adapting to change, ensuring that teams can navigate transitions smoothly. Strong administrative and organisational skills are key to enhancing your ability to coordinate, prioritise, and deliver a diverse range of activities effectively and strong interpersonal skills to enable effective engagement with various stakeholder groups. You will have strong analytical, problem-solving, and decision-making skills and your communication abilities, both written and oral, will be highly evident.
Proficiency in Microsoft Office and other relevant systems will allow you to leverage technology in support of the continuous improvement initiatives. Additionally, experience in the implementation of Agile techniques and the delivery of digital improvement initiatives are highly valued. The successful applicant will have the ability to drive innovative solutions and effectively adapt to the fast-paced changes in today's business environment.
Grow with Ausgrid
To continue building on our rich heritage, we actively invest in our people's development through secondments, onsite training, mentoring circles, e-learning, Australian Graduate School of Management programs (UNSW), and study assistance.
It is through our investment in our people that the average tenure across the business is 14 years and our current turnover is sitting at a market competitive rate of just 3.9%.
Ausgrid perks
Revel in more than just a competitive salary! Our employees enjoy a dynamic range of market-leading support and safety services, wellbeing programs, corporate discounts, and flexibility arrangements in many forms.
Our people are paramount to the continued success of Ausgrid, therefore celebrating great work is important to us! It's not just the big wins that count, we have provided our employees the opportunity to applaud peer successes daily through our Amped Recognition Program. But let's not forget the major milestones! For those ready to exceed expectations, anticipate a nomination for a CEO award at our formal end of year Award gala.
Belonging at Ausgrid At Ausgrid, we are powered by diversity. Our customers come from all walks of life, and so do we! We are committed to creating a diverse, respectful, and inclusive workforce and encourage applications from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disability, people from culturally diverse backgrounds, and members of the LGBTQIA+ community.
If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team - ******.
Join us in shaping a diverse and inclusive workforce where everyone can thrive.

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