Are you a service-oriented professional with experience in contact centres?
We're seeking a Contacts Officer to join a Service delivery team within a federal government department for a temporary assignment.
This role is crucial in supporting the Australian Energy Regulator's mission of a secure and affordable energy future.
About the role: The Contacts Officer will handle enquiries, provide guidance to consumers, and support the Energy Made Easy comparison site.
Starting late November 2024, ending mid-March 2025, with a possibility for extension.
Capacity: Casual - Fulltime preferred, part-time may be considered.
Submission Deadline: 7 November 2024 Key Responsibilities: Provide customer service via phone and email, assisting with energy-related queries Assist consumers in using the Energy Made Easy comparison site, explaining complex information clearly Interpret and respond to enquiries within policies and procedures, escalating cases when needed Maintain accurate records using AER Dynamics CRM and internal knowledgebase The ideal candidate will bring: Experience in a contact or call centre environment, preferably in a regulated industry Strong customer service skills with the ability to communicate complex information effectively A quick learning ability for new systems and tools, including CRM software Excellent teamwork skills and adaptability within a small team Capacity to manage a high volume of varied enquiries with attention to detail Must have a National Police Clearance issued within 3 years Must be an Australian Citizen to be eligible to apply At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ****** or visit hoban.com.au/adjustments for additional contact details.