Contact Centre Technical Lead - Software Company

Ever envisioned leading technical solutions in the contact centre space from the comfort of your own home?
You'll have the opportunity to step into the role of Contact Centre Technical Lead, playing a crucial part in managing solutions across domestic and international carrier networks, unified communications, and contact centres for a multi-vendor organisation.
You'll benefit from: Handling complex services within the contact centre space, showcasing your expertise and problem-solving skills.Managing technical escalations, demonstrating your ability to navigate challenges and ensure seamless operations.Enjoying the flexibility of remote work across the UK, shaping a work environment that suits your lifestyle.If you're interested in this opportunity, apply here!
Responsibilities Handle complex services within the contact centre spaceExperience & Skills Must be able to handle complex services and manage technical escalations.Experience with any of the following vendors: Cisco, Microsoft, Genesys, NICE, Zoom, Avaya.Background in a contact centre environment (desirable experience with companies like CYERA, Riverbed, Hammer).Salary Details £65,000 - £80,000Private HealthcareRemote UK wide #J-18808-Ljbffr