Organisation: Department of Justice and Community SafetyOccupation: IT and TelecommunicationsReference: VG/1817988SEP2024Job posted: 11/09/2024Closes: 25/09/2024Classification: VPSG5Job duration: 30/06/2025Salary Range: $109,730 - $132,764At the Department of Justice and Community Safety, we're looking for people who want to make a difference. We embrace diversity and strive to have a workforce that reflects the community we serve. If you think you can do the job and would be a good fit for our department, we'd love to hear from you.The department is committed to the safety and wellbeing of children and recognises that children's rights need to be respected.For more information on working with us and our recruitment process, please visit
justice.vic.gov.au/careers .Fixed term until 30 June 2025 – Full time opportunityVP5 salary: $109,730 to $132,764 plus superannuationThe Department of Justice and Community Safety is seeking a Contact Centre Administrator to provide a critical role within Corporate Services and Infrastructure.About the Business UnitTechnology Services explores and employs technology to enable the department's business function via the use of modern platforms. It supports enterprise-wide platforms and services including critical applications, networks, and telecommunication.About the RoleThe primary purpose of the Contact Centre Administrator is to provide professional service, expertise, advice, and support of the department's contact centre environments. The role will support the department's Genesys Cloud contact centre environment and ensure the contact centre technology is performing to the satisfaction of key stakeholders.Some of your duties will include:Designing, documenting, and implementing solutions to support the department's contact centre operations.Completing regular system audits and maintaining accurate records of the contact centre environment.Investigating and resolving complex platform issues, serving as the escalation point for critical incidents.About YouTo be successful in this role, you will have:Demonstrated experience in providing support for cloud contact centre environments.Strong stakeholder management skills to build and maintain effective relationships.QualificationsQualifications or equivalent experience in Telecommunications and Genesys Cloud is highly desirable.Demonstrated experience with implementation of Genesys Cloud integrated with Salesforce CRM.How to ApplyPlease click the Apply button on this advertisement. Applications should include a resume and covering letter.The successful candidate will be required to undergo pre-employment checks which may include national police checks.IMPORTANT INFORMATION:CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
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