Contact Center Assistant - Remote Work

Job Description:

Calpine is seeking a motivated and dynamic Contact Center Assistant to join our team on a part-time basis with the opportunity to work remotely from Canberra, Australian Capital Territory, AU. As an Associate Level role, the ideal candidate should have a minimum of 2 years of experience in a similar position.

Responsibilities:- Handle incoming and outgoing calls in a professional and timely manner- Provide excellent customer service by addressing inquiries, resolving issues, and processing orders- Maintain accurate and up-to-date customer information in the database- Collaborate with team members to ensure seamless operations within the contact center- Assist with administrative tasks as needed to support the team

Requirements:- Resilient and passionate individual with a strong work ethic- Strong time management skills to effectively prioritize tasks and meet deadlines- Ability to make sound decisions independently and escalate issues when necessary- Excellent communication skills, both verbal and written- Proficiency in Microsoft Office suite and CRM software- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:- Remote work flexibility for a healthy work-life balance- Retirement plan options to secure your future- Disability insurance coverage for peace of mind

Working Environment:At Calpine, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration to drive success and growth within the company.

Deadline to Apply:The deadline to apply for the Contact Center Assistant position is June 29, 2024.

Equal Opportunity Statement:Calpine is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.