The Metro South, Clinical Governance, Risk and Legal are looking for a Permanent Full Time Consumer Liaison Advisor – Senior to join their team. The MSH Clinical Governance team works collaboratively with executives, senior managers, clinical/non-clinical staff and consumers to ensure that MSH has an effective, coordinated, organisation-wide approach to quality improvement, clinical effectiveness, healthcare standards, patient safety, patient experience and consumer liaison services.Metro South Video Link
We are the major public healthcare provider for Brisbane's south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.
We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.
We are committed to creating a diverse and inclusive workplace for our people and our community.
We are part of and proud of the community we serve. We are better together.
Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.
About the Role Manage an allocated workload to deliver Consumer Liaison/Consumer Partnering services, including assessment, intervention and evaluation within an interprofessional team in accordance with established clinical & departmental protocols, policies and procedures, utilising evidence-based practice and ethical standards and under clinical practice supervision or professional guidance of more senior staff.Liaise and work effectively in a professional manner with clients and their carers, other health professionals, students and external agencies to achieve a client centred approach, utilising negotiation and conflict resolution skills as required.Continually develop clinical practice knowledge, skills and expertise through self-directed learning, active learning within a team environment and engaging in professional development activities, including participating in the performance appraisal and development plans.Find out about the role in more detail and how to apply in the attached Role Description. Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .
Applicants are encouraged to apply online; please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.
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