Career Area: Product Support
Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.
We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.
JOB PURPOSE:
To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs.
These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.
JOB DUTIES:
Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Center will monitor the elements of S•O•SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data.
This includes the following essential duties and responsibilities: Aggregate and correlate the five elements of condition monitoring, where all are available. Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 3 elements. Provides equipment recommendations to Caterpillar dealers and customers. Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs. Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources. Provides information for equipment management lead tracking and resolution. Prepares standard written reports of recommendations for customers and their Caterpillar dealers on a daily or monthly basis. Facilitates ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs. Communicates verbal recommendations as required to customer and their Caterpillar dealers. Builds collaborative relationships & acts as a consultant with equipment management personnel. BACKGROUND/EXPERIENCE: Experience in the product support and/or engineering fields. Strong customer service/contact experience, communication, multi-tasking, and organizational skills are essential to success in this position. Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners. Position requires initiative and ability to resolve issues either individually or through appropriate team guidance. A degree in engineering, business, marketing and/or equivalent application experience is highly desired. Working knowledge of engines, power train, hydraulic systems, Product Link, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired. Compensation & Benefits:
Competitive salary based on degree and professional industry working experience.
The Total Rewards package includes:
Competitive remuneration package Attractive Bonus and Share options Higher Superannuation Career development with global prospects A strong commitment to safety and your wellbeing An inclusive workplace culture focused on quality, customer service and the environment A commitment to diversity and inclusion, equal opportunity, and equal outcome SMART spending APP The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents. Additional Information: Caterpillar of Australia is not currently hiring individuals for this position who now or in future require sponsorship for employment-based non-immigrant and immigrant visas.
However, as a global company, Caterpillar offers many job opportunities outside of Australia which can be found through our employment website http://www.caterpillar.com/careers.
Your road to success begins with a Caterpillar career.
By joining the Caterpillar team, you'll discover that working for a global leader creates endless opportunities for you. Posting Dates: November 6, 2024 - November 23, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
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