The Opportunity to join our Team and make a differenceAnglicare are currently hiring a Part Time Concierge to work with our team based in Townsville working a 22.8 Hour Week. This role will be mostly remote or WFH with the expectation to work from a local office at least half a day per week.The overall purpose of the Concierge is to focus on building customer and referrer relationships, understanding the goals and needs of potential clients, establishing agreements for the purchasing and/or accessing of services; and initiating service delivery for clients (client, their carer/s, family and advocates).Your role in supporting Anglicare will include:Provide timely responses to enquiries or requests as first point of significant contact for the client with Anglicare. Provide information to clients in relation to Anglicare services and how they can be purchased. Conduct meetings with clients to deliver a consumer induction by gathering information to identify and understand the client's needs and preferences, with a view to extending the services Anglicare provides. Convert potential clients into clients through sales/service establishment processes, and ensure Service Agreements are developed and signed. Promote services and identify new client through community engagement. Develop an understanding of Anglicare's service offerings, and develop internal relationships to connect clients to services. Schedule initial services and match staff to service and client requirements where required, review and monitor service implementation by maintain contact with clients. What you will bring to the roleNational Police Certificate (or ability to attain).Current Driver's Licence. Ability and willingness to travel within the service region. Significant experience working in high volume client acquisition and retention role, initiating and building rapport with clients. Experience working in customer service and sales models would be well regarded. Excellent written and verbal communication, and active listening skills. An understanding of using alternative and augmentative communication tools (AAC). Capacity to understand the needs of people in the aging population, those with a disability, and in turn identify and work with people's strengths for positive client outcomes.Demonstrated ability to work independently while managing conflicting priorities and deadlines.Competent in the use and learning of technology and software applications. Interested?Click apply and send us your current resume.For further information please contactDaniel Walsh - Corporate Recruitment AdvisorPhone: 07 3838 7669Email: ****** Join Anglicare?Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.Great flexibility, work-life balance, flexible hours and hybrid work from home (WFH) model.11% Super.Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.) Enjoy the potential tax savings of a Novated Car Lease.Employee Discounts at some of Australia's leading retailers.6% Bupa Health Insurance Discount.Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.Opportunities to purchase additional annual leave.Pastoral Care Support & Employee Assistance Programs.Free annual Flu vaccinations.Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.
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