Concierge (Guest Services)

Job Category: Cleaning, Concierge, Security, Customer Experience
About Us: With over 34 years' experience, Glad Group is positioned as a leader in the delivery of integrated property services across Australia and New Zealand.
Job DescriptionVarious Concierge Services roles available within Perth's leading premium retail centre in the heart of Karrinyup.
The Role: Identify new opportunities to improve the level of service being offered to tenants and visitors through the Service Desk and the Property as a whole.Log, action and monitor all service requests within the centre's Building Management electronic database and ensure they are attended to promptly and satisfactorily.Manage everything lost within the centre.Presentation of display cases, notice boards, poster stands, and take one stands throughout the centre.Processing of Gift Card Sales.Assist with marketing events and organise delivery of statements, newspapers, mail-outs etc.Manage all incoming calls for Building Management and directing them appropriately.Assist in Security Awareness.Desired Skills and ExperienceAbout you: Previous experience in concierge and customer service.Excellent attention to detail.An open mind and enthusiastic approach to achieve the very best service standard.Glad is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation.
We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce.
Our aim is to make employment with Glad accessible for all people, including targeted programs for Aboriginal and Torres Strait Islanders.
We strongly encourage applications from Indigenous Australians.
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