Location: Melbourne | Northern MetropolitanJob type: Full time / OngoingOrganisation: Department of Government ServicesOccupation: Regulatory Governance and ComplianceReference: VG/1836456Job posted: 16/12/2024Closes: 29/01/2025Classification: VPSG4Job duration: OngoingSalary Range: $95,102 - $107,905Work location: Melbourne | Northern MetropolitanAbout usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.About the roleThe Compliance Officer will conduct a range of compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair Trading Act, and other legislation administered by CAV. Requiring a degree of judgement, discretion and experience, the Compliance Officer will undertake the more complex inspections of traders as they arise, including where there is a history of previous compliance breaches, or following a complaint of specific breaches. The Compliance Officer will carry out residential tenancy investigations including rental assessments and non-urgent repairs as delegated under the Residential Tenancies Act. Further, the Compliance Officer will perform front line dispute resolution, provide business and community education and lead or coordinate CAV campaign initiatives.The Compliance Officer role is based in the Northwest Melbourne Metropolitan Region and will outreach to other locations across the region including but not limited to Werribee, Melton and inner Melbourne as required.Key accountabilities includeAssist the Regional Manager in the coordination, planning and development of compliance activities and their implementation, including the resolution of operational problems consistent with program objectives.Manage aspects of compliance and education programs under limited direction, whilst identifying opportunities to improve service delivery.Conduct a range of more complex, as well as routine, compliance activities including investigations, inspections and the preparation of reports and briefs of evidence.About youTo be considered for the role, you must be able to demonstrate:Experience in compliance/investigations operations including the planning, development and delivery of outreach activities based on business plans and policies.Demonstrated experience in the preparation of reports and the drafting of correspondence that provides clear and purposeful communication.Ability to develop and maintain productive relations with internal and external key stakeholders.Knowledge of, and/or relevant experience in legislative compliance and enforcement activities and CAV relevant legislation, regulations, policies and procedures OR capacity to learn and apply the knowledge, as required.A Certificate IV in Government Investigations or equivalent qualification is desirable or be prepared to attain the qualification soon after job commencement.Mandatory requirementsTertiary qualifications in commerce, business, law or other related fields are desirable.A current Victorian Driver's Licence is required.For specific responsibilities please review the attached position description.This position is only open to applicants with relevant rights to work in Australia.How to applyApply before the advertised closing date 11:59pm on Wednesday, 29 January 2025. All applications should include:a resume; anda cover letter which addresses the key selection criteria (within three pages)In accordance with the Jobs and Skills Exchange Policy, Victorian Public Service employees are required to apply via the JSE for primary consideration access.Other relevant informationThe department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients. Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check.DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.To apply for this role, you will be redirected to the Department of Government Services job application system.
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