Position Description:
The APS4 Complaints Officer is responsible for managing inbound correspondence and providing support to the Feedback and Coordination Team (FCT) within the department's Audit and Assurance Branch (AAB). This includes: -
completing tasks of moderate complexity independently, and exercising judgment in line with departmental policies and procedures managing correspondence effectively, adhering to DSS policies, task cards, Standard Operating Procedures (SOPs), and standardised responses undertaking administrative support activities, conducting research and analysis, and preparing internal and external correspondence engaging with internal and external stakeholders via phone and email to resolve enquiries and issues providing input into policy development and process improvements related to complaint handling. National Office, TuggeranongPosition Description:
The APS4 Complaints Officer is responsible for managing inbound correspondence and providing support to the Feedback and Coordination Team (FCT) within the department's Audit and Assurance Branch (AAB). This includes: -
completing tasks of moderate complexity independently, and exercising judgment in line with departmental policies and procedures managing correspondence effectively, adhering to DSS policies, task cards, Standard Operating Procedures (SOPs), and standardised responses undertaking administrative support activities, conducting research and analysis, and preparing internal and external correspondence engaging with internal and external stakeholders via phone and email to resolve enquiries and issues providing input into policy development and process improvements related to complaint handling.
Please review the job pack for the full position description.
Eligibility / Additional Requirements:
To be eligible for employment with Department of Social Services (the department), you must be an Australian citizen. An applicant's suitability for employment with the Department will be assessed through a pre-employment screening process. This will include an identity and criminal history background check.Eligibility to obtain an Australian Government Security Clearance:
The suitable applicant must also obtain and maintain a security clearance conducted by the Australian Government Security Vetting Agency (AGSVA).
Applicants also must be able to establish their background as checkable to be considered eligible for a security clearance. Any gaps or periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by an Australian referee is deemed uncheckable, rendering the applicant ineligible for a security clearance. Background history must cover 5 / 10 years (Baseline / Negative Vet 1 or Negative Vet 2) of employment, education, residential, criminal history and anything else specified by the AGSVA. The suitable applicant must be willing to disclose all relevant and required information to fulfil this process.
Type / Length of Vacancy: Ongoing / Non-ongoing
Contact Officer Name: Kylie Smith
Contact Officer Phone: (02) 6146 0272
Contact Officer Email: ******
Application Closing Date: 11-Jul-2024
EXT-2024-0847 - Job Pack Opens in new window
EXT-2024-0847 - Job Pack Opens in new window
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