Community Services Operations Manager

Details of the offer

Management (Community Services & Development) Full time
$115,874 - $131,323 p/a + Super + Salary Package
Reporting to the General Manager (GM) Home and Living, you will:
Lead a culture of continuous improvement, implement supports and services that are contemporary and delivered safely.Ensure services are customer centric and delivered in partnership with our customers and their family members, guardians and supported decision makers.Responsible for the delivery of a diverse portfolio of services including Supported Independent Living, Independent Living options, Community Inclusion and Onsite Shared Support Services.Ensure emergency and incident management processes are followed with a strong focus on Workplace Health and Safety standards.Initiate and maintain relationships with community organisations and empower people with a disability and families to access supports and services.Manage and monitor the financial budgets across the portfolio to ensure the Home and Living annual strategic, operational and financial objectives are achieved.Lead, develop and manage a team of Coordinators based remotely across our housing locations within the Perth Metro area working closely with People and Strategy.Lead the management and investigations of incidents and ensure satisfactory closure.Ensure all supports and services are delivered in line with the NDIS Quality and Safeguarding Practice standards.This position is Permanent, Full Time based at our Coolbinia Hub.
Our employees are deeply connected with our vision and values and work passionately to support our customers to achieve their goals.
Ability WA offers its employees the following benefits:
Non-profit organisation salary packaging benefits up to a maximum of $18,550.Three wellness days per year.17.5% Leave loading or additional annual leave in lieu of leave loading.Paid parental leave and return from parental leave bonuses.An employee assistance program.Flexible working arrangements, including the option to work from home one day a week.About You What we'll need to help kick-start your journey with us:
Qualification in either Allied Health or other relevant field is highly desirable.Experience in a similar role in the disability sector with knowledge and experience of current trends and issues affecting people with a disability and their families.Knowledge and experience in managing community-based services.Demonstrated ability to deliver customer outcomes, develop and monitor budgets and meet financial KPI's.Experience in a Senior Leadership role.Strong communication and change management skills.Understanding of principles of the NDIS and the Quality and Safeguarding framework.National Police Clearance no older than 6 months, Current Driver's Licence, NDIS Workers Orientation Module, NDIS Worker Screening check, Current First Aid Certificate (HLTAID010 or HLTAID003 minimum) and COVID-19 Vaccination Certificate.At Ability WA, we care about finding the right people to join us hence encourage you to apply even if you don't meet 100% of our selection requirements.
To Apply If you like what we're about and think you'll be a good fit, we'd love to meet you!
Click apply to submit your application including a resume and cover letter outlining your suitability for this position.
Who is Ability WA and what makes us stand out? We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA's leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.
'We reserve the right to extend or withdraw this advertisement prior to the closing date.' At Ability WA, we take pride in having a diverse workforce and celebrate the individuality of all people. We strongly encourage applications from people with disabilities, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, people of all ages and diverse culture and religious backgrounds. Ability WA acknowledges the Traditional Owners and pays respect their leaders - past, present, and emerging.
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Nominal Salary: To be agreed

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